Mac Engineer

Job Description

Mac Engineer

This position provides the third level of support to end users by handling service requests that have been escalated by lower tiers. The ideal candidate will provide superior technical assistance to end-users by supporting all IT deployed software and hardware, with the ability to show confidence, patience, politeness and diplomacy when dealing with difficult situations.

Strong communication skills and attention to detail are essential as the company user base demands a high-quality result. Qualified candidates will demonstrate 3+ years of Mac enterprise engineering and support, with strengths in troubleshooting, multi-tasking, and ability to shift priorities to ongoing projects, while driving adoption of best practices and refining documentation on a daily basis.

Responsibilities

• Administer Jamf Pro Cloud suite to deploy applications and settings globally to company managed devices.
• Provide engineering support for all current and future management solutions for Mac computers.
• Create and maintain SDLC documentation including fully documented SOPs for standardized KBAs.
• Work with other IT, security and business-related areas to keep abreast of the latest requirements and policies.
• Partner with divisional IT and the business to comprehend their requirements and implement solutions that meet their needs.
• Assist with developing and conveying new services, offerings, and device standards
• Test, install and update the macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools
• Close cooperation with mobility engineering team to support and troubleshoot managed mobile devices.

Requirements:

Certifications and Qualifications

BS preferred however relevant work experience will be considered

• A minimum of 3 years of working experience with JAMF and managing Macs in an enterprise environment.
• Ability to work effectively with executives, customers, vendors and technical staff at all levels.
• Proven track records of delivering results with a high degree of customer focus and satisfaction.
• Jamf certifications or experience administrating mobile device management (MDM) solution in a global environment such as MobileIron, AirWatch, Microsoft Intune are pluses

Skills

• Strength with the following tools: Jamf Pro, scripting
• Excellent troubleshooting skills
• Basic understanding of network firewall and proxies
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Able to work effectively, both independently and within an international team that is regionally based (US, EMEA, APAC).
• Able to think outside the box in developing and supporting technical solutions for the enterprise.
• Able to present on and/or speak to various Mac related topics.
• Ability to work afterhours and weekends, on occasion, in the event of system outages or special deployment projects

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R243380