Retail Fragrances Sales Counter Manager - Tom Ford, Garden State Plaza - Full Time

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Summary

As the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy’s fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals.  You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events achieve sales goals.

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 

Access the full menu of benefits offerings here.

What you will do

• Inspire teamwork to reach sales goals and elevate the customer experience
• Demonstrate knowledge of products and services to build rapport and loyalty
• Understand how to drive sales through brand training, events and strategies 
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals
• Recruit, train, coach, motivate and develop colleagues on policies and goals
• Lead product demonstrations and peer-to-peer training
• Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer orders. 
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors 
• Oversee presentation, organization, storing and stock replenishment
• Adhere to safety and hygiene standards; comply with asset protection control procedures 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who you are

• 1-2 years of direct experience is preferred
• Has advanced authority and expertise in a specific brand
• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills 
• Resourceful and able to adapt quickly to changing priorities
• High school graduate or equivalent (general education degree or GED)

Physical requirements you will perform

• Prolonged periods of standing/walking around the store or department
• Frequent use of computers, handheld electronic equipment and cash registers
• Reaching, crouching, kneeling, stooping and color vision
• Lifting and moving items weighing up to 25 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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