Field Brand Ambassador - Eau Claire, WI

As a Field Brand Ambassador at Mad City Windows and Baths, your main responsibilities will include generating new business by building rapport with potential customers, partnering with our Sales teams to create opportunities for expansion, and scheduling free in-home estimates with homeowners. Your persuasive skills will be crucial in providing information and ensuring a stellar experience for all potential clients.

To excel as a Field Brand Ambassador at Mad City Windows and Baths, you'll need to be an outgoing individual who thrives on human interaction. Desired qualifications include advanced customer service experience, a strong motivation to win, and the ability to work independently while following established processes. Familiarity with technology and weekend availability are also important.

Field Brand Ambassadors at Mad City Windows and Baths enjoy excellent growth opportunities within the company. This position has clear paths leading into management or advanced sales roles, allowing you to build a successful career in the fast-paced home remodeling industry with ample chances for advancement.

Mad City Windows and Baths is committed to your success, which is why we provide thorough and paid training for our Field Brand Ambassadors. You'll learn world-class sales and negotiation techniques from our industry-leading team, helping you become effective in your role and ensuring you have the resources necessary to excel.

Field Brand Ambassadors at Mad City Windows and Baths receive competitive base pay paired with uncapped commission, offering total compensation potential ranging from $70,000 to $133,000+ per year. In addition to financial rewards, you’ll enjoy a rich benefits package that includes medical, dental, life insurance, paid training, parental leave, a 401(k) plan with company matching, and much more!

When answering this question, focus on specific customer service experiences that demonstrate your ability to handle diverse situations. Share examples of times you resolved a client issue or provided exceptional service, detailing what you learned and how it can be applied as a Field Brand Ambassador at Mad City Windows and Baths.

Discuss techniques such as active listening, empathy, and finding common ground. Sharing relatable personal experiences can make your answer more engaging. Emphasize your understanding of how building relationships can lead to increased sales and customer loyalty, crucial for success as a Field Brand Ambassador.

Employ the STAR method (Situation, Task, Action, Result) to structure your response. Discuss how you assess task urgency and importance, potentially using tools or techniques like to-do lists or time blocking. This illustrates your organizational skills and efficiency, key for a role that involves multi-tasking.

Be honest about your sources of motivation, such as achieving goals, competition, or the desire to help customers. Give examples from past experiences that fueled your drive to succeed in sales, relating them back to the Field Brand Ambassador position's earning potential and personal growth opportunities.

Highlight the importance of a positive attitude and perseverance. Detail how you would ask questions to understand their concerns better, possibly offer helpful information or solutions, and maintain rapport. This showcases your resilience and customer-focused mindset—traits valued at Mad City Windows and Baths.

Research the company's history, values, and growth trajectory, then convey that information in your own words. Share how their commitment to promoting from within and employee development aligns with your career aspirations, emphasizing your enthusiasm for being part of the team.

Use the STAR method again to structure your answer. Highlight collaborative projects or experiences, emphasizing your role in facilitating teamwork and achieving common goals. This response helps illustrate your ability to work well with others, which is vital for a Field Brand Ambassador.

Discuss your proficiency with various tech tools, including CRM software, communication platforms, or sales applications. Provide examples of how you've utilized technology to improve workflow, demonstrating that you’re adept and able to leverage technology effectively in the Field Brand Ambassador role.

Talk about personal coping mechanisms, such as setting small goals, staying organized, or seeking feedback from peers. Describe any strategies you’ve used to maintain positivity and motivation in past roles, which is crucial as a Field Brand Ambassador when facing rejection.

Define success in terms of personal metrics—such as meeting or exceeding sales goals, gaining customer referrals, or receiving positive feedback. Discuss your commitment to professional growth and how success will empower you to advance within Mad City Windows and Baths while contributing to the company’s overall objectives.