Operations Associate, Mobile App & Fungibles

As an Operations Associate at Magic Eden, you'll be responsible for providing exceptional customer support to collectors and traders, assisting creators with onboarding, ensuring their tokens and assets are functioning correctly, and collaborating with team members on operational initiatives. Your role will also involve maintaining relevant documents, monitoring user feedback to suggest improvements, and adapting to the evolving demands of a fast-paced start-up environment.

To succeed as an Operations Associate at Magic Eden, a deep engagement with cryptocurrency and blockchain technology is essential. Candidates should have experience working at a crypto wallet company, knowledge of fungible tokens and cross-chain ecosystems, and experience in user support for mobile applications. Strong organizational and analytical skills, as well as a genuine desire to help consumers, are also key qualifications for this role.

Magic Eden offers a fast-paced and collaborative work environment where diversity of thought and experience is valued. Being remote-first, the company provides flexible work hours, including weekend shifts, catering to various lifestyles while emphasizing a culture of teamwork and innovation to shape the future of Web3 together.

Magic Eden invests in its employees by offering competitive compensation, stock options, and flexible PTO. Additionally, the company provides wellness support and a work-from-home allowance to ensure a healthy work-life balance. The aim is to foster a supportive workplace that encourages growth and collaboration within the company.

Candidates who exhibit strong problem-solving abilities, attention to detail, adaptability in a fast-paced environment, and proficiency in using various software tools will stand out for the Operations Associate role at Magic Eden. Having hands-on experience with data analysis and management in the blockchain context also significantly enhances your application.

Focus on your passion for the cryptocurrency space and how the mission of Magic Eden resonates with your professional goals. Highlight your eagerness to innovate and contribute to an inclusive Web3 experience that makes digital asset trading accessible to everyone.

Share specific examples of how you've provided customer assistance in mobile applications, emphasizing successful resolutions and any tools you used. Discuss your approach to user feedback and how it shaped your response strategies.

Illustrate your ability to assess urgent needs based on user impact and project deadlines. Describe tools or methods you employ to effectively manage time and maintain high service levels under pressure.

Explain the concept of cross-chain transactions and how they facilitate the movement of assets across different blockchains. Discuss their importance in enhancing user experience and broadening accessibility in the crypto space.

Discuss your approach to empathy and active listening, emphasizing the importance of understanding the customer's concern. Explain how you would offer a solution and follow up to ensure satisfaction post-resolution.

Consider sharing specific feedback you've gathered in previous roles and how you'd recommend actionable changes. Emphasize your readiness to adapt to user needs and collaborate with the team on enhancements.

Highlight that attention to detail ensures accuracy when managing databases, resolving customer issues, and maintaining quality control on asset transactions. Explain how it contributes to overall trust and satisfaction among users.

Narrate a specific instance where you encountered a challenging issue, detailing your problem-solving process, the tools you used, and the eventual positive outcome. Show how it reflects your commitment and analytical capability.

Discuss your involvement in the crypto space, whether through trading, development, or community participation. Emphasize your knowledge of market dynamics and commitment to staying updated on industry trends.

Express your understanding of the needs of a start-up environment, reflecting your adaptability and willingness to contribute wherever necessary. Highlight prior experiences that demonstrate your comfort with flexible scheduling.