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Patient Service Representative (PSR) – Dermatology

DescriptionLincoln HospitalClerical/Administrative SupportReq #: 11331For a limited time MaineHealth is offering a $2000 sign on bonus forPatient Service Representatives (PSRs)Eligible candidates are hired (offer accepted) into a Full or Part time PSR position.Bonus amount prorated for Part time hires, per diem hires are ineligible.Current MaineHealth member employees are ineligible.former MaineHealth Members are ineligible until greater than 6 months separation from employment.This is a part-time, 20 hour per week position.What we do here changes the world.Working together so our communities are the healthiest in America. That’s where you come in.BenefitsOnce you join us you won't want to leave.We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:• Paid Time Off (PTO): The longer you stay, the more time off you’ll accrue!• Life & Disability Insurance• Paid Family Leave• Tuition reimbursement• Build your future with our awesome retirement/pension plan!• Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!MaineHealth Dermatology - Damariscotta | MaineHealth is offering an exciting opportunity for candidates with strong communication and administrative skills, a positive attitude and proven record of reliability to join our team as a Patient Service Representative. ThisPatient Service Representative (PSR)will work a small team with Medical Assistants, RNs, and providers to enhance patient care by getting to know a team of familiar faces. This position requires a positive attitude to contribute tothe team spirit within the practice.Required Minimum Knowledge, Skills, And Abilities (KSAs)• Education:Associate’s Degree or equivalent or six months related experience or equivalent combination of education and experience required.• License/Certifications:N/A• Experience:See education.• Additional Skills/Requirements Required: N/A• Additional Skills/Requirements Preferred: N/AAdditional InformationWith a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

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What You Should Know About Patient Service Representative (PSR) – Dermatology, MaineHealth

Join the MaineHealth family as a Patient Service Representative (PSR) in the beautiful locale of Damariscotta, ME! We believe that what we do here changes the world, and as a PSR, you'll play a pivotal role in enhancing patient care by collaborating closely with Medical Assistants, RNs, and providers. This part-time position offers 20 hours of work a week, where your positive attitude and strong communication skills will shine. You’ll be part of a small, dedicated team, known for fostering an environment of support and camaraderie. We're currently offering an enticing $2000 sign-on bonus for eligible candidates! Imagine accruing paid time off that increases the longer you stay, along with a great retirement/pension plan, life insurance, and educational assistance. We also prioritize wellness with innovative programs aimed at your overall well-being. If you have an Associate’s Degree or related experience and are passionate about making an impact in the healthcare field, this could be your perfect fit! MaineHealth is committed to creating a nurturing and inclusive workplace where everyone can thrive. So why wait? Your rewarding career helping your community starts right here!

Frequently Asked Questions (FAQs) for Patient Service Representative (PSR) – Dermatology Role at MaineHealth
What are the main responsibilities of a Patient Service Representative at MaineHealth?

The Patient Service Representative (PSR) at MaineHealth takes on several crucial responsibilities, including managing patient schedules, coordinating appointments, and communicating vital information between patients and the healthcare team. The PSR works closely with Medical Assistants, RNs, and providers, ensuring smooth operations within the dermatology practice while contributing to a positive patient experience.

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What qualifications do I need to apply for the Patient Service Representative position at MaineHealth?

To qualify for the Patient Service Representative position at MaineHealth, applicants need an Associate’s Degree or equivalent, or at least six months of related experience. A positive attitude and strong communication skills are essential to thrive in this role and provide excellent patient care.

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Is there a sign-on bonus for the Patient Service Representative role at MaineHealth?

Yes! MaineHealth is currently offering a $2000 sign-on bonus for eligible candidates who are hired into a full or part-time Patient Service Representative position. This bonus is prorated for part-time hires, making it an appealing opportunity for those looking to join our team.

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What kind of benefits can I expect as a Patient Service Representative at MaineHealth?

As a Patient Service Representative at MaineHealth, you'll enjoy a robust benefits package that includes paid time off (PTO), life and disability insurance, paid family leave, tuition reimbursement, and an excellent retirement plan. Additionally, MaineHealth offers wellness programs to support your health and emotional well-being.

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How does MaineHealth foster a supportive work environment for its Patient Service Representatives?

MaineHealth is dedicated to creating a nurturing and inclusive workplace for its Patient Service Representatives. Team collaboration, professional development opportunities, and a focus on employee well-being are central to our culture, ensuring that all staff members feel valued and supported.

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Common Interview Questions for Patient Service Representative (PSR) – Dermatology
What motivated you to apply for the Patient Service Representative position at MaineHealth?

When responding to this question, express your genuine interest in healthcare and desire to make a positive impact on patients' lives. You can highlight your admiration for MaineHealth's commitment to community health and the values that resonate with you personally.

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Can you describe your experience with customer service and how it applies to the Patient Service Representative role?

Use this opportunity to share specific examples of your customer service experiences, emphasizing your ability to communicate effectively, handle difficult situations, and ensure a positive experience for clients, which is essential for a Patient Service Representative.

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How do you prioritize tasks in a fast-paced healthcare environment?

Discuss your organizational skills and ability to remain calm under pressure. You might outline your method for managing time, delegating tasks if needed, and maintaining attention to detail while ensuring that all patient needs are met promptly.

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What do you think makes a successful Patient Service Representative?

Identify key traits such as strong communication skills, empathy, teamwork, and a proactive approach to problem-solving. You can elaborate on how these qualities contribute to a positive patient experience and a smooth operation at MaineHealth.

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How would you handle a difficult patient or a challenging situation?

Share your strategy for conflict resolution, emphasizing active listening, staying calm, and seeking to understand the patient's concerns. Discuss your commitment to providing excellent service even in tough circumstances.

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What systems or software have you used to manage patient information or appointments?

Be prepared to discuss any relevant software you've worked with and articulate your ability to learn new systems quickly. Highlight your organizational skills and attention to detail in maintaining patient records and scheduling appointments.

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How do you stay informed about changes in healthcare policies and practices?

Mention your methods for keeping up-to-date with changes in the healthcare field, whether it's through professional development, attending workshops, or following industry news and publications. This shows your dedication to providing reliable information to patients.

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What do you believe is the role of compassion in the Patient Service Representative position?

Articulate the importance of compassion in patient care, explaining how a caring approach can significantly enhance the patient experience. You can connect this to your personal values and experiences working with individuals in a support role.

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Can you provide an example of a time you worked effectively as part of a team?

Share a specific example where collaboration led to a successful outcome. Explain your role, the team's dynamics, and how everyone contributed, underscoring the importance of teamwork in the Patient Service Representative role.

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Why is it important for you to work in a dermatology setting with MaineHealth?

Express your interest in dermatology and how working in this specialty aligns with your passion for health care. Highlight MaineHealth’s commitment to quality patient care and how you can contribute to that mission as a Patient Service Representative.

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Our Vision Working together so our communities are the healthiest in America. Our Mission MaineHealth is a not-for-profit health system dedicated to improving the health of our patients and communities by providing high-quality affordable care, e...

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Part-time, on-site
DATE POSTED
December 5, 2024

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