Maintenance Case Coordinator

The Maintenance Case Coordinator provides effective and excellent customer service for all AH4R residents. Monitors incoming/outgoing calls and online submittals from residents and customers to diagnose maintenance request. Collaborates and communicates with internal departments, vendors, business partners; assists and participates in problem solving in an effective and timely manner within job scope. Utilizes in-depth knowledge of company processes, workflow, troubleshooting and programs as well as interacting with maintenance team members within the department. Works under moderate supervision. Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures. Communicates information that requires some explanation or interpretation.

For positions that are permitted or required to work remotely, employees may conduct work only within the United States and only in states where the Company is already conducting business, unless for brief periods, consistent with Company policy.

In the states of Colorado, California and Washington, the anticipated pay range/scale for this position is $18/hr. Actual starting base salary will depend on geographical location, skills, and relevant experience.

Employees also have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and, a tuition reimbursement program. The Company provides 9 paid holidays per year and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.