Job details

Senior Project Manager (Account Management)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management)

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it!

Role:

Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries.
Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate.
Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights.
Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities.

You:

8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
Proven project management abilities with an eye for detail and creativity and experience with creative production processes.

Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
Create high-level presentations and be comfortable presenting to senior management.
Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment.
Able to manage multiple priorities, projects and deadlines simultaneously.
Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity.

Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

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Average salary estimate

$115000 / YEARLY (est.)

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$100000K

$130000K

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What You Should Know About Senior Project Manager (Account Management), MAKER LAB

Welcome to Maker Lab, where innovation meets collaboration! We're on the lookout for a Senior Project Manager (Account Management) to join our dynamic marketing agency. If you’re fuelled by a talent-centric mindset and you're passionate about fostering client relationships, this might be your perfect fit. As our Senior Project Manager, you’ll play a crucial role in nurturing and managing our client accounts across the APAC region. Your experience in agency, consultancy, or in-house teams will come into play as you maintain strong ties with existing clients and help our Business Director in navigating our commercial alignments. You’ll get to showcase your project management prowess by overseeing everything from outreach and proposals to budget management and ongoing client reviews. You’ll become the trusted advisor that clients can rely on, while also driving profitability and results. If you love the thrill of strategic business growth and enjoy being at the forefront of product development conversations, you've just found your next big opportunity! Plus, with the freedom and trust from our management team to influence our operations, you’ll be instrumental in safeguarding our team’s growth and sustainability. Are you ready to take your career to the next level and lead our account management initiatives? Let's get started together!

Frequently Asked Questions (FAQs) for Senior Project Manager (Account Management) Role at MAKER LAB

What does a Senior Project Manager at Maker Lab do?

A Senior Project Manager (Account Management) at Maker Lab is responsible for nurturing client accounts and relationships, managing projects from initiation to completion, and ensuring alignment between client needs and internal business functions. This role requires strong communication and project management skills to drive results and growth.