Manager, Customer Success

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary:

The candidate for this position will be based in the Southwest or Midwest region of the United States and will be responsible for supporting several key Strategic Accounts. These DSO accounts are expanding and have high volume and dollar growth opportunities and will require the attention and support of a focused key account manager. This role must work closely with doctors, clinical staff, and management to ensure the highest quality customer experience. The Customer Success Manager will focus on supporting the Straumann group implant brands from a surgical and restorative standpoint, the Digital Solutions, and other supporting products. This role will also support the training of DSO clinicians at sponsored education events across the US.

Major Responsibilities of the Position:

• Gain proficiency in the complete Straumann Group portfolio: Including but not limited to Neodent and Straumann Implants, Straumann restorative solutions, Straumann Digital Solutions hardware and software, CareStack Practice Management Solution, Clear Aligners and Biomaterials.
• Execute the established strategy for the account.
• Work with the Territory Managers (TMs) to ensure the DSO practices receive appropriate service and support.
• Coordinate and ensure the satisfactory implementation and training of new products and solutions.
• Conduct quarterly business reviews with the leadership of accounts to update them on the progress of key initiatives and align on strategies moving forward
• Participate in quarterly sales calls to update Dental Territory Managers on strategy, product launches, and updates.
• Routinely co-travel with TMs supporting clinics to provide coaching and support.
• Identify opportunities to expand the Straumann Group product portfolio in the account to increase the share of wallet.
• Promote milled solutions from Straumann Milling Center to the doctors and lab managers in the clinics.
• Provide half-day training sessions for doctors and staff at new clinics before opening.
• Support the first surgeries for Straumann Group implants and restorative solutions in new clinics.
• Provide training and support for new doctors in existing centers.
• Support implementation of digital workflows in DSO accounts.
• Attend DSO account annual conferences.
• Partner with DSO team members to develop new business opportunities.
• 70% domestic travel.
• Other duties assigned.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, or Communication with 5+ years of progressive experience in a sales environment OR High School Diploma with 8+ years of progressive experience in a sales environment.
• 5+ years experience working in Microsoft Office Suite.

Preferred Qualifications:

• Master’s degree
• Prior experience in the dental implant industry strongly preferred.
• Demonstrated ability to develop and support our DSO strategy effectively.
• Highly collaborative and a strong consensus builder, capable of positively influencing outcomes and negotiating solutions.
• Demonstration of the player-learner mindset.
• Strong, solid written and verbal communication skills.
• Ability to multi-task and work well under deadline pressure.
• Ability to learn and support new digital products and workflows.

For Colorado residents and positions within Colorado:

Base salary: $100,000 - $125,000/Annually, commission potential up to $40,000 (100% on target achievement). The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary performance bonuses or Performance Share Units).
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Abilene (TX) || United States : Allen (TX) || United States : Amarillo (TX) || United States : Arizona || United States : Arlington (TX) || United States : Arvada (CO) || United States : Aurora (CO) || United States : Austin (TX) || United States : Beaumont (TX) || United States : Boulder (CO) || United States : Broken Arrow (OK) || United States : Brownsville (TX) || United States : Carrollton (TX) || United States : Centennial (CO) || United States : Chandler (AZ) || United States : College Station (TX) || United States : Colorado || United States : Colorado Springs (CO) || United States : Corpus Christi (TX) || United States : Dallas (TX) || United States : Denton (TX) || United States : Denver (CO) || United States : Edinburg (TX) || United States : El Paso (TX) || United States : Fort Collins (CO) || United States : Fort Worth (TX) || United States : Frisco (TX) || United States : Garland (TX) || United States : Houston (TX) || United States : Irving (TX) || United States : Killeen (TX) || United States : Lakewood (CO) || United States : Laredo (TX) || United States : Las Cruces (NM) || United States : League City (TX) || United States : Lewisville (TX) || United States : Lubbock (TX) || United States : Mansfield (TX) || United States : McAllen (TX) || United States : McKinney (TX) || United States : Mesquite (TX) || United States : Midland (TX) || United States : Nebraska || United States : New Mexico || United States : Norman (OK) || United States : Odessa (TX) || United States : Pasadena (TX) || United States : Pearland (TX) || United States : Plano (TX) || United States : Pueblo (CO) || United States : Richardson (TX) || United States : Rio Rancho (NM) || United States : Round Rock (TX) || United States : San Antonio (TX) || United States : Sugar Land (TX) || United States : Texas || United States : Thornton (CO) || United States : Tyler (TX) || United States : Waco (TX) || United States : Westminster (CO) || United States : Wichita Falls (TX)

Travel Percentage: 0 - 70%

Requisition ID: 9952