Manager, Enterprise Customer Success - Denver

About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

The Team: 

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The Opportunity:

Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise CSMs. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work. Check out some of our customer stories here.

You Will: 

Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers

Coach Enterprise Customer Success Managers through building executive relationships with named Enterprise accounts at Fortune 1000 companies

Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization

Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)

Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption

Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner 

You Are: 

Experienced in 3+ years in a Customer Success or Account Management role in the SaaS space

Confident in managing a high performing team of Enterprise Customer Success Managers with 3+ years experience in people management / coaching 

Preferably knowledgeable about the B2B tech space or with subscription based software

Experienced in working with Fortune 1000 companies and global brands across all industries

Customer-centric and have a customer-first mindset and approach to all interactions both internal and external 

Why You Should Apply: 

Generous and competitive global and US benefits

New hire stock equity (RSUs) and employee stock purchase plan

Continuous career development and pathing opportunities 

Product training to develop an in-depth understanding of our product and space

Best in breed onboarding

Internal mentor and buddy program cross-departmentally

Friendly and inclusive workplace culture

In accordance with the Colorado Equal Pay Transparency Rule (“EPT”)

At Datadog, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including your work history and professional experience. These considerations potentially can cause your compensation to vary.

The Manager, Enterprise Customer Success role has an annual starting salary of $125,000.00, plus bonus and a competitive equity package. The actual pay may be higher depending on your skills, qualifications, and experience. In addition, Datadog offers a wide range of employee benefits. To learn more about Benefits click here.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.