German Speaking Customer Service Agent for Big Fashion Website- Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent for a Big Fashion Website, with the flexibility to work remotely from Greece. This position is ideal for individuals who have a passion for fashion and a strong commitment to providing outstanding customer support, all from the comfort of their own home.

Responsibilities

• Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to products, order placements, returns, and refunds.
• Address and resolve customer complaints professionally, ensuring customer satisfaction.
• Stay updated on the latest fashion trends and product knowledge to make tailored recommendations.
• Maintain accurate records of customer interactions in the CRM system.
• Work closely with other teams to enhance the overall customer experience.
• Engage in ongoing training to improve service skills and product knowledge.

• Fluency in German and English, both verbal and written.
• Previous experience in customer service, particularly in the fashion or retail sector.
• Strong communication skills with an emphasis on empathy.
• Ability to solve problems effectively while keeping customer satisfaction in mind.
• Familiarity with customer service software and tools.
• Detail-oriented with exceptional organizational abilities.
• A strong passion for fashion and a desire to assist customers in finding their style.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks