Manager, IT Help Desk (REMOTE)

Summary

The Information Systems Manager manages and facilitates various multi-disciplinary teams to accomplish complex assignments in Clinical and Business Information Technologies. Responsible for budgeting, planning, organizing, managing, communicating, and controlling the analysis, evaluation, design, development, implementation, maintenance, and support of complex and highly integrated computer-based application software projects. Conducts highly complex and important work critical to the organization. Failure would result in significant impact to the organization. Works without supervision. Extensive latitude for independent judgment. Acts with broad authority when necessary to resolve emergencies. This is a highly visible role in the information systems department and as such requires highly developed interpersonal skills. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Demonstrated leadership ability in the management of people, hardware, software, and other resources.
• Demonstrated ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
• Knowledge of applicable mirco computer or mainframe computer application development tools and techniques.
• Demonstrated technical and business written, verbal, and presentation skills.
• Must provide own transportation. Must be able to travel to any area of the organization, both local and remote as needed.

Key Job Responsibilities

• Budgets, plans, manages, coordinates, organizes, and makes assignments for the current and future requirements of assigned areas of responsibility. Analyzes problems and opportunities from an organizational-level perspective, and proposes innovative and cost-effective solutions that reflect a thorough understanding of the business or clinical issues.
• Manages the design, development, testing, documentation, implementation, and support of complex custom and commercial software. Performs or oversees these functions on critical components and as necessary to meet commitments.
• Communicates the status of assigned projects, systems, and user requests as exhibited by timely and accurate memos, time estimates, project plans, and progress reports related to projects and assigned systems.
• Provides personal and ongoing oversight of data security, integrity, back-up and recovery procedures for assigned systems.
• Monitors and controls outcome, products produced, and system performance in assigned systems.
• Responds as required or requested on a 24/7 on-call basis to support the organization.
• Manages human resources effectively. Communicates staff and management performance expectations and ensures delivery of quality customer service and responsiveness.
• Provides ongoing and annual personnel performance feedback and evaluation, coaching and mentoring to develop skill base, and facilitates professional development of staff.
• Performs other job functions as assigned or requested.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.