Manager, Life Claims

Combined Insurance, a Chubb Company, is seeking a Life Claim Adjudication Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

JOB SUMMARY:
Lead all key operating functions of the Life Claim Adjudication unit. Ensure that claims submitted are processed timely and accurately to meet all service and quality standards. This includes monitoring and managing Adjuster workload, productivity, and accuracy and taking appropriate actions to mitigate any problems or issues that arise. The role also provides vision and leadership for the development and implementation of various claim initiatives to improve and enhance the capabilities and performance of the adjudication team and the service experience for our customers.

RESPONSIBILITIES:
Manage all aspects of claim activities, together with peers, to ensure achievement of departmental goals
Monitor, track and drive service, quality performance and productivity through metrics.
Provide strategic leadership in the development, execution, and monitoring of claims adjudication policies, procedures, and initiatives that align with corporate goals and strategies
Take a leadership role in assisting with the implementation of continuous improvement activities/projects for operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
Provide coaching and support to staff as needed to ensure quality and performance standards are consistently met
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
Collaborate with other departments within the company to resolve issues relevant to effective claim administration
Responsible for the preparation of various monthly, quarterly, and annual reports
Select, develop and retain talent
Identify training needs or opportunities and coordinate with trainers to address
Projects and duties as assigned

Qualifications

SKILLS:
Excellent interpersonal & communication skills

Ability to interact with customers and business partners in a professional manner

Ability to make prompt, sound, decisions based upon analysis of complex issues

Results-oriented with ability to leverage data and information to monitor and improve results

Demonstrated ability to motivate and support a claims adjudication team and maintain a positive, professional, and motivating work environment

Strategic thinker with the ability to manage and lead change

Demonstrated ability to drive productivity and quality improvement programs as well as coaching for claims adjudication staff

Strong working knowledge of Word, Excel, PowerPoint, and SharePoint

Working knowledge of industry best practices, procedures and principles

Advanced knowledge of medical terminology and Life Insurance regulations

Coursework in industry programs desirable (e.g. LOMA)

EDUCATION/EXPERIENCE:
Bachelor’s Degree or equivalent work experience

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

Connect with us on Twitter , Facebook , LinkedIn , and Google+

#combined

#LI-MD1
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.