Manager of Implementation (Remote)

Remote - United States

About the Manager of Implementation at Headspace:

As a Manager of Implementation at Headspace, you will be responsible for the success of a team leading our client implementations and projects. You’ll support our client-facing Implementation Managers who set the tone for our partnerships, be the team’s support and advocate, work closely with internal cross functional partners, and help drive projects that improve processes to increase team performance. This role will report to the Director of Global Implementation.

What you will do:

• Manage and lead the North America team of Implementation Managers and specialists who are client facing and responsible for the successful implementation and launch of our Enterprise, Mid Market and SMB clients. 
• Set clear team goals and delegate client projects across the team.
• Oversee day-to-day operations of the North America Implementation team
• Monitor team performance and report on metrics
• Grow, coach and support a happy, healthy, and high performing team, providing training and support as needed.
• Identify gaps and propose strategies to fill by listening to team members’ feedback and help incorporate it into improved processes and operations
• Drive internal projects and collaborate with cross-functional teams, including sales, product development, and customer support, to define project scope, requirements, and deliverables.
• Drive projects to support the team's client facing responsibilities. 
• Run team office hours to support cross functional partner questions
• Create and refine documentation i.e. team playbooks
• Make recommendations for projects or programs needed to achieve team goals. 
• Attend large enterprise kickoffs and support IMs on client implementations as necessary
• May be required to support large implementations

What you will bring:

Required Qualifications:

• 5+ years of experience including Manager of Implementation, Customer Success, Project Management, Relationship Management, Account Management, or similar roles; with 2+ years in a people management role.
• Strong project management skills (you’ll be responsible for managing multiple work streams per project, and multiple projects at once)
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, with a focus on driving engagement
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Willingness to problem solve and work through any customer challenges
• Results-driven mentality, with a bias for speed and action
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Willingness to travel to company offsites and client launch on-sites as needed

Preferred Qualifications:

• Previous work in health and wellbeing space is a plus 
• Project Management Certification a plus, not a requirement

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $87,300-$122,705.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.