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Restaurant Assistant General Manager

Our Restaurant Managers (Assistant Coaches) lead our team members! 

We call our Assistant Managers, Assistant Coaches. They are our most valuable ingredient - the heart of our business, the face of our brand, and what truly make the sweetgreen experience special and unique. Coaches help drive sweetgreen's values within the stores - creating a family environment where all feel welcome to enjoy a healthy meal together. We are looking for happy, humble, and hard-working people to join our growing team.

We strive to create amazing experiences - not only for our guests, but also our employees.

What you'll do:

Every great team is led by a great leader. You lead enthusiastically, with a focus on exceptional customer service and results. Your responsibilities include everything from mentoring team members to managing all front and back of house operations to architecting the ultimate customer experience. You are a quick thinker, a problem solver, a skilled communicator and a world-class motivator.

You must be able to perform the following job duties satisfactorily, with or without a reasonable accommodation.

  • Leading by example and being a role model for the standards and behaviors consistent with sweetgreen’s core values and culture.
  • Proactively attracting, identifying, and hiring team members that embody the sweetgreen profile and have the ability to grow within the organization.
  • Successfully and consistently communicating team wins, priorities, best practices and operational changes to deliver brilliant execution.
  • Connecting with the local community by executing sweetgreen’s local marketing and community involvement initiatives.
  • Serving as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput.
  • Delivering store sales and financial objectives by removing any barriers to success.
  • Scheduling daily labor requirements that meet the needs of the business and provide great customer service experiences
  • Ensuring that food safety and security standards are met and adhered to consistently.
  • Maintaining food service and production levels by leading strong BOH and FOH execution.
  • Addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts.
  • Contributing ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations.


What you've got:

  • 3+ years’ in a restaurant management role 
  • Experience in fast casual restaurant chains (preferred) 
  • Managed and developed 25+ team members per shift 
  • A passion for food and restaurant operations 
  • Desire to make an impact on customers and team members. 
  • A can-do work ethic and the ability to take initiative on projects. 
  • Ability to lead, motivate, and build an efficient team in a fast pace environment. ● Ability to champion a strong understanding and appreciation of local and organic products, and reinforce this understanding to their team. 
  • Belief in and passion for the sweetlife and sweetgreen’s core values. 
  • Strong leadership behaviors, approachability, and a reputation as role model. 
  • sweetgreen DNA: 
    • Coachable: actively looks for feedback to grow and improve 
    • Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team 
    • Customer service-oriented: Passion for the guest experience, service driven 
    • Innovative: utilizes and designs business processes with the customer, community and company in mind 
    • Passionate about real food: appreciation for the greater mission of farm-to-table foods ○ High-energy, and thrive in a fast-paced environment

About our sweetlife:

  • Competitive base salary + 15% bonus potential
  • Medical, dental + vision insurance plans to suit your and your family's needs
  • Paid Vacation + Wellness time
  • 401k program
  • Paid family leave; we believe in fully supporting new parents
  • Complimentary greens
  • Free sweetgreen swag
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • A collaborative team of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally

 

About Us:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means

Salary range for this role:
Starting salary range based on experience
$65,000$75,000 USD
 
 
sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
 
California residents: Review our applicant privacy notice HERE.
 
sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Average salary estimate

$70000 / YEARLY (est.)
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$65000K
$75000K

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What You Should Know About Restaurant Assistant General Manager, sweetgreen

Are you ready to step into a role that combines leadership and a passion for healthy food? At sweetgreen, we are on the lookout for a dedicated Restaurant Assistant General Manager, or as we like to call them, an Assistant Coach. Located at 601 W 5th St, Los Angeles, CA, this position places you at the heart of our operations where you'll guide our team to deliver exceptional customer experiences. You’ll be the face of our brand, leading a team that values the sweetgreen mission of connecting people to real food. As an Assistant Coach, your day-to-day will be vibrant and rewarding – mentoring team members, managing both the front and back of house operations, and creating a warm environment for every guest. We believe in a hands-on approach, so you’ll actively engage and lead by example, ensuring that food safety standards are met while cultivating a community atmosphere. Your knack for problem-solving and effective communication will be essential as you support staff across all shifts, contributing to our shared goals of success and growth. This is more than just a management position; it's about fostering a family spirit within our team and community. If you have a passion for food, a desire to impact lives positively, and a proven track record in restaurant management, then sweetgreen is the place for you to make a difference!

Frequently Asked Questions (FAQs) for Restaurant Assistant General Manager Role at sweetgreen
What are the main responsibilities of a Restaurant Assistant General Manager at sweetgreen?

As a Restaurant Assistant General Manager at sweetgreen, your main responsibilities include leading the team by embodying our core values, managing daily operations, ensuring excellent customer service, and mentoring team members. You will also be involved in local marketing initiatives, scheduling labor needs, maintaining food safety standards, and addressing performance issues promptly.

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What qualifications are required for the Restaurant Assistant General Manager position at sweetgreen?

To qualify for the Restaurant Assistant General Manager role at sweetgreen, candidates should have at least 3 years of experience in a restaurant management role, with a preference for fast casual settings. Additionally, candidates should exhibit a strong work ethic, leadership qualities, and a passion for food and customer service.

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What kind of work environment can I expect as a Restaurant Assistant General Manager at sweetgreen?

The work environment at sweetgreen is dynamic and fast-paced, emphasizing teamwork and community engagement. As a Restaurant Assistant General Manager, you will foster a family-like atmosphere while ensuring your team feels supported and motivated to achieve great results.

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Is there room for career growth as a Restaurant Assistant General Manager at sweetgreen?

Yes! At sweetgreen, there are ample opportunities for career advancement. As a Restaurant Assistant General Manager, you will develop leadership skills and can progress to higher management roles within the organization. We are committed to helping our team members grow personally and professionally.

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What benefits does sweetgreen offer to its Restaurant Assistant General Managers?

sweetgreen offers a competitive salary range of $65,000 to $75,000, along with a 15% bonus potential. Benefits include medical, dental, and vision insurance, paid vacation, wellness time, a 401k program, paid family leave, complimentary greens, and opportunities for professional development.

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Common Interview Questions for Restaurant Assistant General Manager
Can you describe your experience in leading restaurant teams?

In answering this question, share specific examples of how you've successfully led a team, handled challenges, and created a positive work environment while driving results. Highlight any metrics or outcomes that demonstrate your leadership effectiveness.

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How do you ensure excellent customer service in a fast-paced environment?

Explain your approach to providing outstanding customer service, such as training staff, creating a welcoming atmosphere, and implementing feedback systems to continuously enhance the customer experience.

Join Rise to see the full answer
What strategies do you use to manage labor scheduling effectively?

Discuss your strategies for assessing business needs and aligning labor schedules to meet those needs efficiently while also ensuring a great employee experience. Mention any tools or systems you find helpful in this process.

Join Rise to see the full answer
How do you handle conflict among team members?

Provide examples of your conflict resolution skills, focusing on communication and mediation techniques. Explain how you foster a respectful environment where team members feel comfortable discussing issues before they escalate.

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What is your approach to maintaining food safety standards?

Talk about your experience with food safety training, enforcing regulations, and the importance of consistently meeting safety standards to protect customers and the brand's reputation.

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Can you provide an example of how you have improved operational efficiency?

Share a specific case where you've implemented a process or initiative that increased efficiency. Describe the situation, your actions, and measurable outcomes that demonstrate the improvement.

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How do you build rapport with your team and create a positive environment?

Discuss your methods for fostering team camaraderie, such as team-building activities, open communication, and recognition programs that celebrate team successes and motivate members.

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What is your vision for community engagement in the role of Assistant General Manager?

Articulate your understanding of sweetgreen's mission and how you would implement local marketing strategies or community involvement initiatives that connect your restaurant with its local community.

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How do you stay adaptable in a fast-changing food service industry?

Explain how you keep up with industry trends and changes, such as customer preferences and technology advancements, to remain competitive and responsive in your operations.

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Why are you passionate about the sweetgreen mission?

Share a personal story or experience that illustrates your connection to healthy eating and community engagement. Your passion should reflect the company's values and resonate through your leadership style.

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sweetgreen is on a mission to build healthier communities by connecting people to real food. We believe the choices we make about what we eat, where it comes from and how it's prepared have a direct and powerful impact on the health of individuals...

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Full-time, on-site
DATE POSTED
December 16, 2024

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