Job details

Managing Director- Institutional Relationship Management

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

Using discretion and judgment across complex relationships, the Managing Director will act as relationship manager for MFS Institutional (MFSI) clients. You will develop and maintain a close and direct relationship with institutional clients to ensure client satisfaction and serve as a trusted advisor. The Managing Director will communicate client requirements within MFS and proactively anticipate client needs through thoughtful dialogue and engagement and educate clients on industry trends and MFS capabilities to retain and grow client assets. The ideal candidate should be an expert in institutional relationship management and will also be expected to input into external and internal relationship management strategies.

WHAT YOU WILL DO

Act as primary contact for clients regarding all aspects of the relationship with MFS. Maintain, expand, and communicate knowledge of client needs, concerns, and overall satisfaction with MFS through frequent contact (e.g., direct, written, and verbal). Provide same services to client consultants, as necessary.
Anticipate and develop opportunities to expand and strengthen the client relationship. Maintain strong understanding of clients’ evolving investment needs and proactively provide appropriate solutions. Involve other MFS colleagues as necessary in this process.
Educate clients through relevant MFS thought leadership pieces and multi-disciplinary capabilities of MFS; keep clients informed of product/organizational enhancements, and relevant industry information and developments in financial markets.
Develop and maintain client action plans that include an overview of the relationship (e.g., opportunities for growth, business at-risk status), key contacts, client strategic priorities, and specific activities the relationship manager intends to take to execute on these plans.
Deepen institutional support at the client organization by developing additional executive contacts other than those directly involved in the relationship and make MFS expertise on relevant subjects available to the client as appropriate.
Anticipate risks to client relationships, take steps to protect them, and keep MFS regional and global management teams apprised. Explore opportunities to broaden the client relationship through introduction to key MFS colleagues, as appropriate (e.g., Investment team, Investment Solutions Group). Monitors and prioritize access to resources including the investment team and senior management.
Serve as the primary client advocate when interacting with other MFS teams (i.e., Client Service, Investment, Legal, Accounting, Compliance) to ensure that client needs are being met at all levels.
Oversee all aspects of client meeting preparation with internal teams, execution, and follow-up.
Keep appropriate parties (i.e., Sales, Marketing, Portfolio Management, MFSI Management) abreast of client needs and developments to ensure that goals are met.
Work with Investment Team to ensure investment presentations meet client needs.
Responsible for client visits to MFS offices (i.e., due diligence meeting, review meetings, etc.).
Work with transition team to smoothly establish new relationships.
Support initiatives associated with client conferences and firm sponsored events.
Assume additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

Bachelor’s degree required, post-graduate education in a related area and/or CFA preferred with 12-15+ investment related or financial experience with at least seven years’ experience in direct client relationship capacity
Demonstrated capabilities in developing and nurturing institutional client relationships, particularly from within an institutional investment management or consulting firm.
Previous experience working with institutional public market fixed income and equity clients.
Knowledge of domestic and foreign financial markets and products required, with expertise and experience in both public market equities and fixed income.
Position requires FINRA registrations in accordance with MFS’ licensing policy.

#LI-PA1

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What we offer:

Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
Life & Disability Benefits: Company-paid basic life insurance and short-term disability
Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email

talent_acquisition@mfs.com

for assistance.

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the

Know Your Rights: Workplace Discrimination is Illegal

document and

Pay Transparency Nondiscrimination Provision

, linked for your reference.

By MFS

Massachusetts Financial Services (aka MFS Investment Management) offers more than 50 mutual funds, as well as annuities, separately managed accounts, and retirement planning services for institutional and retail clients around the world. The compa...

6 jobs

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INDUSTRY

Investment & Asset Management

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Boston, MA

DATE POSTED

July 25, 2023