Assistant Manager, Distribution Compensation

As an Assistant Manager, Distribution Compensation at Manulife, your primary responsibilities include supervising a team that processes payments and bonuses for our distribution channels, ensuring all transactions are accurate and timely. You'll also work on automating operational processes to enhance efficiency and will be responsible for managing accounting and tax reporting. Additionally, your role entails collaborating with various teams to support service delivery and participating in audits and SOX examinations.

To qualify for the Assistant Manager, Distribution Compensation position at Manulife, candidates should hold a university degree in any discipline. You should have a minimum of 5 years’ experience in agency administration or administrative work, as well as strong communication and organizational skills. Familiarity with MS Office applications and analytical skills will be an advantage, along with proficiency in both written and spoken English and Chinese.

Manulife provides a supportive and flexible work environment for the Assistant Manager, Distribution Compensation role. We emphasize employee well-being and inclusion, creating an atmosphere where individuals can thrive professionally and personally. Here, you will not only grow your career but also be part of a diverse global team dedicated to making meaningful impacts.

At Manulife, we are committed to your professional development as an Assistant Manager, Distribution Compensation. You will have access to learning opportunities to advance your skills, mentorship programs, and the chance to work on impactful projects. Our supportive environment encourages you to shape your career path and achieve your personal and professional goals.

The Assistant Manager, Distribution Compensation at Manulife collaborates closely with the MIS team, Business Solution team, HK controllers, and Agency Recruitment. This role is crucial in enhancing systems and models that support service delivery while contributing to audit processes. This cross-departmental interaction ensures a well-rounded understanding of the business operations.

To enhance payment processing, I would conduct a thorough analysis of current workflows to identify bottlenecks, explore automation tools to streamline tasks, and regularly train my team on best practices. Consistent monitoring and adjustments based on feedback are also crucial to maintaining efficiency.

In my prior positions, I regularly managed accounting and tax reporting tasks, ensuring compliance with local regulations. This experience taught me the importance of attention to detail and keeping abreast of changes in governmental policies affecting our financial reporting.

I prioritize tasks by assessing urgency and impact. I focus on the most critical deadlines and delegate appropriately where possible. Maintaining open communication with my team ensures that we stay aligned on priorities and can support each other in meeting our goals.

To develop effective risk control strategies, I would first conduct a risk assessment to identify potential vulnerabilities. Collaborating with relevant stakeholders, I would create a framework that focuses on monitoring, prevention, and response to identified risks, ensuring that all team members are trained on these protocols.

Working alongside MIS and Business Solution teams has involved regular collaboration on system enhancements and reporting. I actively participated in project meetings to ensure our operational needs were met within system deployments, which has taught me how to translate business needs into technical solutions effectively.

In my roles, I always approach reports and data analysis with a critical mindset. I gather relevant data, clean and organize it for clarity, and use analytical techniques to uncover insights that drive decision-making. I believe clear communication of findings is essential to ensure every stakeholder understands the implications.

I have successfully automated several operational processes by identifying repetitive tasks and implementing software solutions that can handle them efficiently. This not only improves productivity but also frees up my team to focus on more value-added activities.

To ensure accuracy in payment and bonus validation, I implement a systematic review process that includes checks at various stages of payment processing. I also conduct regular audits and encourage my team to double-check their work before final submissions.

During a previous audit, I faced challenges with incomplete documentation. I proactively collaborated with my team to gather missing information and implemented a checklist for future audits to prevent similar issues. The experience underscored the importance of thorough record-keeping and planning.

I thrive in cross-departmental collaborations, as they enrich the work environment and expose different perspectives. I've worked with multiple departments on projects that required input from various fields to achieve a comprehensive solution, strengthening our delivery capabilities.