Job details

Customer Service Representative I

Maravai LifeSciences is seeking a Customer Service Representative I to join their commercial team. The role involves being the first point of contact for customers and delivering excellent service.

Skills

Organizational skills
Effective communication
Team collaboration
Proactive problem-solving
Microsoft Office proficiency

Responsibilities

Serve as the primary contact for customers via phone and email.
Process customer orders using ERP and CRM systems.
Document all customer interactions.
Collaborate with internal departments to meet delivery expectations.
Resolve customer complaints effectively.
Maintain and update customer accounts.

Education

High school diploma or equivalent
Bachelor's degree preferred

Benefits

Potential equity through RSU grants
Comprehensive medical plans
Fertility and family planning assistance
Retirement contributions
Paid Time Off

To read the complete job description, please click on the ‘Apply’ button

Maravai LifeSciences Glassdoor Company Review

4.2

Maravai LifeSciences DE&I Review

No rating

CEO of Maravai LifeSciences

Trey Martin

Approve of CEO

Average salary estimate

$49371 / YEARLY (est.)

min

max

$46264K

$52478K

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What You Should Know About Customer Service Representative I, Maravai LifeSciences

Join the team at Maravai LifeSciences as a Customer Service Representative I in sunny San Diego! Here, we believe in the extraordinary power of science and its impact on lives, which makes your role incredibly meaningful. As a vital part of our commercial team, you'll be the first point of contact for our valued customers. This means delivering exceptional service, answering inquiries, processing orders, and ensuring that everything is documented correctly. In this role, you’ll collaborate closely with internal teams such as Sales and Shipping, all while following our established protocols. We're looking for someone who loves solving problems, enjoys engaging with customers, and is eager to contribute to a positive experience. Whether you’re guiding customers through routine questions or navigating complex issues, your ability to communicate effectively will shine. If you have some customer service experience (even as little as 0-2 years!), a high school diploma (or more), and a knack for organization, you might just be the Miracle Maker we need. At Maravai, we foster a supportive and growth-oriented environment, offering competitive compensation and rewarding benefits, including the opportunity to be a part owner of our company. So, if you're ready to make a difference and grow your career in a field where science meets service, let’s talk!

Frequently Asked Questions (FAQs) for Customer Service Representative I Role at Maravai LifeSciences

What does a Customer Service Representative I do at Maravai LifeSciences?

As a Customer Service Representative I at Maravai LifeSciences, your role involves being the first point of contact for customers. You will handle inquiries via phone or email, process customer orders, and maintain accurate documentation. This position is key to fostering customer relationships while collaborating with internal teams to meet expectations.