Market Research Interviewer

The Field Interviewer will be responsible for generating guest satisfaction surveys on a year-round basis. As a member of the Consumer Insights Field Team, he/she will serve as the voice of our valued guests and provide quality data collection. Our mission and ultimate goal is to provide unbiased guest feedback enabling Universal to make strategic business decisions.

Responsibilities:

• Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
• Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
• Meet assigned quota for survey collection
• Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Perform other duties as assigned

Requirements:

• Must be 18 years older
• High school diploma or GED
• Customer service experience
• Ability to recruit/screen prospective respondents
• Must be comfortable speaking with guests
• Consistent attendance – must be available to work at least 20 hours a week, this includes weekdays, weekends and holidays.
• Ability to stand in various weather conditions for an extended period of time
• Must be a motivated and productive member of the USH Field Team by living the core values of the company
• Prior marketing experience, working in a team environment
• Prior customer-facing operational experience at a theme park strongly preferred
• Energetic and self-motivated quick learner that demonstrates a strong personal desire to achieve results.
• Capable of multi-tasking, extremely detail oriented, resourceful and able to work independently in a fast-paced work environment

The pay rate for this role is $18.00.