Billing and Credit Control Specialist (remote or hybrid)

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The role

// As a Billing and Credit Control Specialist at Masabi, you will play a pivotal role in our financial operations. Your primary responsibilities will include raising our weekly and monthly remittances and dealing with their complex reconciliation, managing and streamlining our invoice processing, addressing billing inquiries, and developing robust credit control strategies.

Location
// This role is available in fully remote and hybrid models. While we prefer candidates based in London, we will consider other candidates who are happy to travel to our London office once a month. 

Responsibilities

• Prepare accurate, reconciled weekly and monthly remittance reports, ensuring a thorough understanding of the various data sources involved and their interactions with financial information 

• Generate precise, on-time invoices and collaborate with various departments for billing accuracy

• Evaluate customer credit profiles to set appropriate limits

• Strategically manage and reduce overdue accounts

• Address and resolve billing issues and balance discrepancies with customers

• Maintain proactive, clear communication regarding billing details, payment terms, and credit policies

• Produce and review reports on billing, collections, and overall credit control effectiveness

• Reconcile complex accounts with a variety of open and closed items, including invoices, credit notes, and payments

• Offer insights for process optimisation to minimise outstanding balances

• Continuously implement, evaluate and enhance billing and credit control processes 

About You

• Experience in billing, credit control, or a related financial role

• Proficiency in billing systems and credit management tools

• Strong analytical and problem-solving skills, with expertise in financial software, particularly Microsoft Excel

• Exceptional reconciliation skills, with a keen attention to detail

• Excellent communication and collaboration abilities

• High emotional intelligence with adaptability, drive, and resilience

Some of our benefits

• Competitive salary package

• 25 days of holiday per year plus the option to buy another 5 days pro-rated

• Private Healthcare via AXA including pre-existing conditions and mental health

• Life Insurance

• Menopause support

• Choice of workstation

• Flexibility to work from home whenever you need to and flexible working hours (we are operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)

• Ability to work for up to 3 months per year from any country in the world (certain limitations)

• Pension scheme

• Training allowance of up to £1000 per year

• £200 annual allowance for any home office need or improvement

• Enhanced family leave pay 

• Cycle to work scheme

• Regular social gatherings with a monthly allowance for each employee

• Fun and collaborative environment with a focus on making a difference in the world

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?