Job details

Senior Manager, Customer Experience

Material Bank is a fast-paced, high-growth technology company looking for a Senior Manager, Customer Experience to lead customer success and service operations, ensuring exceptional experiences for clients in the architecture and design industry.

Skills

Strong leadership
Analytics
Customer service knowledge
Problem-solving
Team-building

Responsibilities

Lead customer success and service teams
Develop and implement customer success strategies
Monitor customer success metrics
Oversee onboarding and training processes
Collaborate across teams for customer insight integration
Drive continuous improvement in customer support
Prepare performance reports for senior leadership

Education

Bachelor's degree in Business or related field

Benefits

Generous PTO and Sick Days
Health benefits including dental and vision
401(k) plan after 90 days
Community giving programs
Career growth opportunities
Flexible work schedules

To read the complete job description, please click on the ‘Apply’ button

Material Bank Glassdoor Company Review

4.0

Material Bank DE&I Review

No rating

CEO of Material Bank

Adam Sandow

Approve of CEO

By Material Bank

To simplify the design process with revolutionary tools, platforms and services that efficiently drive commerce between our members and our brand partners.

14 jobs

MATCH

Calculating your matching score...

FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

201-500

LOCATION