Material Bank is a fast-paced, high-growth technology company looking for a Senior Manager, Customer Experience to lead customer success and service operations, ensuring exceptional experiences for clients in the architecture and design industry.
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Skills
Strong leadership
Analytics
Customer service knowledge
Problem-solving
Team-building
Responsibilities
Lead customer success and service teams
Develop and implement customer success strategies
Monitor customer success metrics
Oversee onboarding and training processes
Collaborate across teams for customer insight integration
Drive continuous improvement in customer support
Prepare performance reports for senior leadership
Education
Bachelor's degree in Business or related field
Benefits
Generous PTO and Sick Days
Health benefits including dental and vision
401(k) plan after 90 days
Community giving programs
Career growth opportunities
Flexible work schedules
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To simplify the design process with revolutionary tools, platforms and services that efficiently drive commerce between our members and our brand partners.