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Job details

Customer Service Representative

Responsibilities: 

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts. 
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices  
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements:

  • Associate or bachelor’s degree preferred but not required
  • Manufacturing experience strongly preferred
  • 1-3 years customer service experience required
  • Microsoft Office Suite – basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills

Average salary estimate

$43000 / YEARLY (est.)
min
max
$36000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
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Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Introducing Mauser Packaging Solutions Packaging industry leaders BWAY, MAUSER Group, National Container Group (NCG) and Industrial Container Services (ICS) have come together to create Mauser Packaging Solutions. Bringing together the very ...

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Full-time, on-site
DATE POSTED
March 30, 2025

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