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Manager of Business Development

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:


Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As the Manager of Business Development, you will oversee the day-to-day operations of our Business Development Representatives (BDRs), ensuring team KPIs are met and exceeded while driving strategic growth. You will play a key role in developing forecasts, refining operational processes, and optimizing the use of our tech stack. Your leadership will empower your team to build strong relationships, identify new business opportunities, and drive pipeline growth within the mid-market segment.

What You’ll Do:

  • Oversee and manage a team of BDRs, ensuring alignment with business objectives and targets, while providing coaching, training, and mentorship to develop their skills and drive performance.
  • Establish, track, and enforce clear KPIs for the BDR team, ensuring daily, weekly, and monthly targets are consistently met. Implement performance improvements as needed.
  • Work closely with leadership to create forecasts, track progress toward goals, and adjust strategies as necessary to meet revenue objectives.
  • Ensure the effective use of our sales and marketing tech stacks, including CRM, prospecting, automation tools, and reporting dashboards, to increase efficiency and maximize lead generation potential.
  • Work alongside Sales, Marketing, and Product teams to ensure alignment on lead qualification criteria, messaging, and go-to-market strategies.
  • Continuously evaluate and enhance the business development processes to improve lead generation, outreach efficiency, and sales conversion rates.
  • Provide regular updates and reports on team performance, pipeline health, and forecasts to senior leadership. Analyze key metrics to refine processes and strategies.

Who You Are:

  • 5+ years of experience in business development or sales operations, with at least 2 years in a leadership or managerial role overseeing BDRs.
  • Strong experience with sales KPIs, pipeline management, and business forecasting.
  • Proven ability to optimize and manage sales tech stacks, including CRM, automation tools, and reporting platforms.
  • Excellent leadership and team-building skills, with a passion for coaching and developing talent.
  • Strong analytical mindset, with the ability to assess team performance, pipeline health, and make data-driven decisions.
  • Exceptional communication skills, capable of influencing and collaborating with cross-functional teams and senior executives.
  • Background in enterprise software or SaaS is a plus, especially in customer service or AI-related fields.
  • Bachelor’s degree in Business, Marketing, or related field; MBA or technical certification is a plus.

What We Offer:

  • High Impact in Cutting-Edge Field: Be at the forefront of AI innovation and transform the enterprise customer support industry.
  • Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity opportunities.
  • Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.
  • Professional Growth: Opportunities for personal and career growth in a fast-moving, high-growth company.

What Unites Us is Our Values:

  • Do right for our customers
  • We are data-driven
  • Be entrepreneurial
  • Strive to be better, together


Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Manager of Business Development, Maven AGI

At Maven AGI, we're on an exciting journey to redefine customer service through the power of artificial general intelligence (AGI). As the Manager of Business Development, you will play a pivotal role in overseeing our dynamic team of Business Development Representatives (BDRs). Your leadership will ensure they're not only meeting but exceeding KPIs as we drive strategic growth in the mid-market segment. You’ll utilize your expertise to develop forecasts, streamline operational processes, and enhance our tech stack for optimum efficiency. With a focus on building strong relationships and identifying new business opportunities, you will be instrumental in driving pipeline growth. Beyond the numbers, at Maven, we believe that every interaction counts. You’ll be working alongside a world-class team and collaborating closely with Sales, Marketing, and Product teams to align lead qualification criteria and messaging. We’re passionate about creating an inclusive culture where everyone’s voice matters and every idea is valued. If you are a natural leader with a passion for coaching, a strategic mindset, and a background in SaaS or enterprise software, we invite you to explore this opportunity to be part of something groundbreaking. Be prepared to challenge the status quo, advocate for our customers, and elevate the customer experience in ways you've never imagined all while enhancing your own professional growth in a thriving environment. Join us in making customer experiences not just better but delightful at a fraction of the cost. Let's transform the world of customer support together at Maven AGI!

Frequently Asked Questions (FAQs) for Manager of Business Development Role at Maven AGI
What are the main responsibilities of the Manager of Business Development at Maven AGI?

As the Manager of Business Development at Maven AGI, you will oversee the day-to-day operations of the Business Development Representatives (BDRs). Your key responsibilities will include managing the team to ensure alignment with business objectives, establishing and tracking KPIs, creating forecasts, and working closely with leadership to adjust strategies as needed. You will also evaluate business development processes, optimize the tech stack used for sales, and continuously support your team's development through coaching and mentorship.

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What qualifications are required to become the Manager of Business Development at Maven AGI?

To qualify for the Manager of Business Development position at Maven AGI, candidates should possess over 5 years of experience in business development or sales operations, with at least 2 years in a managerial role overseeing BDRs. Strong analytical skills related to KPIs and pipeline management are essential, as well as proven experience in optimizing sales tech stacks. A Bachelor's degree in Business, Marketing, or related fields is required, while an MBA or technical certification is a plus.

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How does Maven AGI support the professional growth of its Manager of Business Development?

Maven AGI emphasizes professional growth through numerous opportunities in a fast-paced, high-growth environment. As the Manager of Business Development, you will have access to ongoing training, mentorship opportunities, and the chance to work alongside industry leaders from renowned tech companies. The inclusive culture at Maven AGI also means ideas are valued, providing a platform for you to flourish and grow your career further.

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What skills are important for success as the Manager of Business Development at Maven AGI?

Important skills for the Manager of Business Development at Maven AGI include excellent leadership and team-building abilities, a strong analytical mindset for data-driven decision-making, exceptional communication skills for collaboration with multiple teams, and a proven talent for coaching and developing team members. Knowledge of enterprise software or SaaS, especially related to customer service or AI, will also enhance your potential for success in this role.

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What can I expect from the work culture at Maven AGI as the Manager of Business Development?

At Maven AGI, you can expect a vibrant and inclusive work culture that values diversity and collaboration. As the Manager of Business Development, you'll work in an environment where everyone's voice is heard and all contributions are recognized. The company encourages innovation and entrepreneurial thinking, fostering a space where you can make a significant impact while growing alongside the team.

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Common Interview Questions for Manager of Business Development
How would you describe your leadership style as a Manager of Business Development?

My leadership style is collaborative and empowering. I believe in building strong relationships with my team and fostering a culture where everyone feels valued and encouraged to contribute ideas. I prioritize coaching and mentoring, ensuring each member has the support they need to succeed while still holding them accountable for their KPIs.

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What strategies do you use for tracking and forecasting business development performance?

I utilize a combination of CRM tools and performance analytics to track metrics such as lead conversion rates, pipeline health, and team KPIs. For forecasting, I analyze historical data and trends to make informed projections and align our strategies accordingly, ensuring that we adapt to market changes proactively.

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Can you give an example of a successful campaign you led in your previous roles?

In my previous role, I led a campaign that targeted mid-market companies, utilizing personalized messaging and leveraging CRM tools for segmentation. This campaign resulted in a 30% increase in lead generation within the first quarter, and I adjusted our strategies based on real-time analytics, continuously optimizing our outreach.

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How do you ensure alignment between the sales and marketing teams?

Ensuring alignment between sales and marketing teams involves regular communication and collaborative strategy sessions. I advocate for shared goals and metrics, utilizing data to guide our messaging. We also hold joint training sessions to enlighten both teams on sales processes and marketing initiatives, focusing on mutual success.

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What’s your approach to performance management for your team?

My approach to performance management is constructive and supportive. I establish clear KPIs while providing regular feedback and coaching sessions. I believe that recognizing achievements, no matter how small, boosts morale and performance. When performance issues arise, I tackle them through direct conversations to identify the root cause and provide necessary resources for improvement.

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How do you foster a culture of continuous improvement within your team?

I foster a culture of continuous improvement by encouraging my team to share feedback and ideas regularly. Conducting retrospective meetings helps us reflect on our successes and challenges. I also promote ongoing education, providing resources for skill development and industry knowledge to keep the team ahead of the curve.

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What tools do you prefer for managing the business development process?

I prefer using a combination of CRM systems for customer relationship management, automation tools for outreach efficiency, and reporting dashboards for performance metrics. This mix allows for streamlined processes and helps optimize our efforts based on data-driven insights.

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Can you describe a time you had to pivot a strategy quickly? What was the outcome?

In a previous position, we faced an unexpected market downturn that required us to pivot our strategy. I quickly collaborated with my team to adapt our messaging and outreach to address our target audience's immediate concerns. This agility led to maintaining our lead generation goals despite the challenging environment, ultimately ensuring business continuity.

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What is your experience with specific business development KPIs?

I have comprehensive experience with KPIs such as lead conversion rates, average deal size, number of qualified leads, and sales cycle length. Understanding these KPIs allows me to identify areas for improvement and tailor our strategies to enhance our overall business development effectiveness.

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How do you deal with setbacks when pursuing business development goals?

I view setbacks as learning opportunities. When faced with a setback, I analyze the situation, gather team input, and adjust our approach based on insights gained. Maintaining a positive outlook and fostering team resilience helps us navigate challenges and keep our focus on long-term objectives.

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Full-time, remote
DATE POSTED
April 18, 2025

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