Lead Product Manager, Care Delivery

New York, NY; Remote

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Lead Product Manager who will own the product strategy execution of new product initiatives, leading roadmap processes for our Care Delivery Products, specifically our EMR platform. 

As a Lead Product Manager at Maven, you will:

• Develop a compelling vision for your Products, drive alignment and provide clarity to see the path from today to the vision state
• Partner with our Provider Group, Care Advocacy, and Customer Support teams to drive our company OKRs, pairing a deep understanding of our members with industry signals to stay ahead of trends
• Define success for the Product areas you own, track the outcomes of your Products with clearly defined success metrics and evaluate progress using KPIs that move our company OKRs
• Prioritize against multiple opportunities and balance business needs against user needs, putting together a roadmap that results in a best-in-class care experience for both members and providers
• Increase member and provider satisfaction by developing key features that delight our users, and drive better clinical outcomes

We're looking for you to bring:

• 6+ years of Product experience building digital products throughout the entire product lifecycle which must include the delivery of a significant product
• Track record of consistently delivering on business objectives and meeting roadmap commitments as well as defining a multi-year strategy for your area
• Strong product sense, grounding all product decisions in data, user feedback and measurable impact
• Ability to navigate to the the best solution in ambiguous situations, with exceptional communication that provides frameworks for thinking and clarity for teams
• Experience managing senior leaders and executive stakeholders to set expectations and clearly present trade offs 

Preferred qualifications:

• Background in digital health, with skills navigating complex concepts and building care delivery systems that scale, including conducting build vs. buy decision
• Experience with people management or closely mentoring other product managers
• Experience working within a fast-growing organization

For candidates in NYC, CA or CO, the salary range for this role is $180,000-$215,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers 
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven 
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.