Job details

UX Writer

About Maze

Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network.

We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. To do this, we've partnered with the world's biggest design tools, including Adobe XD, Figma, Sketch, and Marvel. We power over 60,000 brands globally, including IBM, Logitech, Pipedrive, Uber, Greenpeace, and Braze.

We're a fully remote team working across 35+ countries. You'll be joining a passionate team whose resumes include Canva, Figma, GitLab, Google, InVision, Typeform and Zendesk.

WHAT YOU WILL DO

Write clear, compelling and concise copy for UI text including tooltips, navigation labels, error messages, in-app notifications, onboarding guides and other interface elements across the end-to-end product experience.
Work with closely with product designers, product managers, engineers and product marketing to ensure content considerations are integrated from the early stages of discovery all the way through to launch.
Conduct research to benchmark industry standards or to understand user needs, pain points, and behaviors that shape our messaging to align with user expectations.
Use data to inform decisions on whether to iterate and enhance copy based on user feedback, usability testing, and success metrics.
Maintain and document our evolving content, brand, and voice/tone standards, as well as define a clear and repeatable process for how others can collaborate with UX writing.
Perform content audits to identify and resolve inconsistencies, outdated information, and areas for improvement.

WHAT WE ARE LOOKING FOR

3+ years of experience in UX writing, content design, or a related field.
A portfolio of work demonstrating expertise in crafting user-centered content that improves the experience for users.
Excellent writing and editing skills, with a strong understanding of tone, voice, and style in digital content.
Experience working in a collaborative, cross-functional environment and managing complex projects in a fully remote environment.
Experience in creating and maintaining content guidelines and documentation.
Familiarity with UX research principles and the ability to use data to inform content decisions.
Working knowledge of Figma and other design-related areas including information architecture, internationalization, and accessibility best practices.

GOALS YOU WILL CONTRIBUTE OR OWN

You'll work closely with the Product Design team on creating an on-brand user experience within our product that delights our users
You'll work closely with Product Marketing to align on naming, releases, and communication timelines to ensure consistent and delightful messaging across the platform.
You'll work on supporting the user journey with actionable microcopy that ensures the optimal path to value
You'll set the systems required to deliver human words across our product portfolio that delight customers

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either *United States* or *Rest of World*) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. and you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Thoughts to share about how Maze communicates compensation? We’re open to hearing your insights and feedback.

#LI-Remote

#LI-DP1#

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Why Maze is unique

Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
Category: We're on a mission to democratize user testing and are truly excited about defining a new space where anyone can test and learn rapidly.
Product-market Fit: We already have a strong product-market fit for product designers and a NPS of 60, and we're excited to build on top of this to reach PMF for our new user segments.
5x Growth: We're a fast-growing startup and we have big goals! You will have the opportunity to impact Maze's growth and help us achieve the next milestone in our journey.

Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- For some locations, coverage options vary, please see our benefits pages for more information
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Unlimited, flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
- If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more