Sr. Consultant – Application Modernization

As a Sr. Consultant – Application Modernization at MCA Connect, your primary responsibilities include collaborating with clients and project teams to define functional requirements, documenting solution designs, and ensuring effective communication of requirements to the development team. You'll manage installation, configuration, and integration of Dynamics 365 CRM solutions while maintaining project scope, timelines, and budget.

To qualify for the Sr. Consultant – Application Modernization position at MCA Connect, candidates should have a Bachelor’s degree in Information Technology, Electronics Engineering, or a related field, along with 5 years of relevant experience. Alternatively, a Master’s degree with 3 years of experience is acceptable. Additional essential qualifications include proficiency in SQL, SSRS, and CRM implementations with Dynamics 365.

The Sr. Consultant – Application Modernization role is crucial for project success at MCA Connect as you oversee the entire process of CRM implementation—from requirements gathering to supporting the end-users post-implementation. By ensuring clear communication among all stakeholders and adhering to MCA Connect's methodology, you facilitate smooth project execution and maximum client satisfaction.

Candidates for the Sr. Consultant – Application Modernization position at MCA Connect should ideally possess at least 5 years of business process analysis and CRM implementation experience, particularly with Dynamics 365. Experience with data migrations, system configuration, and custom report development, as well as familiarity with XML and Java, is also preferred.

MCA Connect employs a unique methodology for CRM implementations that focuses on thorough planning, functional requirement definition, and continuous stakeholder engagement. This approach ensures that each solution is customized to meet specific client needs and that projects are executed efficiently, staying on track regarding scope and budget.

In answering this question, focus on specific projects you've worked on, detailing your role in the implementation process. Highlight your experience in requirement gathering, system configuration, and end-user training to showcase your expertise.

Recall an occasion where you successfully managed multiple deadlines. Discuss your methods for prioritization, such as using project management tools or methodologies, and stress your communication with stakeholders to ensure transparency.

You should outline your process for engaging clients, such as conducting interviews or workshops. Highlight your ability to listen and clarify requirements to ensure accurate documentation.

Share your familiarity with various project management tools, like Jira or Trello, and explain how they enhance your efficiency in managing tasks, timelines, and team collaboration during projects.

Provide a real-life example, detailing the challenge, your thought process, the solution you implemented, and the outcome. This showcases your problem-solving skills and resilience.

Discuss your strategies for fostering open communication, such as regular check-ins, feedback loops, and using collaborative tools. Stress the importance of clarity and inclusivity in team discussions.

When responding, describe specific instances where you've used SQL for data analysis or reporting and your experience with SSRS for developing custom reports, illustrating your technical expertise.

Mention your methods for staying informed, such as attending industry webinars, participating in forums, and pursuing ongoing education. This shows your commitment to professional development.

Describe your training methodology, focusing on how you assess user needs, create tailored training materials, and ensure users feel confident in navigating the CRM system after training.

Discuss the importance of data mapping, validation, and testing during the migration process. Emphasize your experience in ensuring data integrity and accuracy, as well as user training on data handling.