Commercial Sales Support

The Commercial Sales Support at McCoy's is responsible for a range of duties including handling sales leads, answering customer inquiries, generating new sales opportunities, and preparing competitive bids for lumber and building materials. You will also assist with coordination of special orders and delivery scheduling, ensuring customer needs are met efficiently.

To thrive as a Commercial Sales Support at McCoy's, you’ll need excellent customer service skills, strong verbal communication abilities, and a good understanding of building products and codes. Familiarity with blueprints is preferred, and you should be comfortable with technology including cash registers and computers.

McCoy's prefers candidates with a high school diploma or equivalent, along with successful completion of on-the-job training. Prior experience in sales or customer service within the building materials sector is a plus, but your enthusiasm and willingness to learn are just as important.

As a Commercial Sales Support at McCoy's, your role is crucial in ensuring customer satisfaction by responding to inquiries, resolving complaints, and providing tailored solutions that meet their needs. Building rapport with customers and ensuring they receive the right materials on time creates a positive shopping experience.

The Commercial Sales Support role at McCoy's involves prolonged periods of sitting or standing, with some physical duties including lifting up to 20 pounds and occasionally managing heavier items. You may also need to work flexible hours, including nights and weekends, which allows for a dynamic work schedule.

When faced with difficult customers as a Commercial Sales Support, it's important to listen actively to their concerns. Show empathy and try to understand their perspective. Use your knowledge of the products and company policies to offer viable solutions, and if needed, escalate the issue to management for further assistance.

To effectively answer this question, provide a specific example where you identified a potential customer's needs, presented suitable options, and closed the sale. Highlight your consultative selling approach and the importance of following up with leads to establish strong relationships.

Share strategies such as networking, utilizing social media, attending local events, or even gathering contacts from the store’s resources. Discuss how you follow up with leads through calls and emails, emphasizing the importance of maintaining a customer-centric approach.

Explain that you use company software to manage inventory and track orders. Mention your attention to detail in monitoring stock levels and promptly notifying management when reorders are necessary, ensuring seamless operations.

Excellent customer service means being proactive, attentive, and committed to providing tailored solutions. Discuss actively listening to customer needs, being responsive to inquiries, and consistently following up to ensure their satisfaction post-purchase.

Talk about your organizational skills and how you manage multiple responsibilities. Prioritize based on urgency and customer needs, using tools like to-do lists or software to track progress and ensure that every customer receives timely attention.

If you have prior experience, discuss your familiarity with different types of building materials and their applications. If not, talk about your willingness to learn and how your background in customer service can help you understand products quickly.

Acknowledge the customer's feelings and employ active listening. Offer to resolve the issue by providing a replacement, refund, or alternative solution, and escalate to management if necessary to ensure complete customer satisfaction.

Research McCoy's range of products and services beforehand. Talk about your understanding of their commitment to quality and customer service, emphasizing how you can contribute to generating sales and maintaining customer satisfaction by helping them find the right products.

Connect your long-term career goals with McCoy's mission. Explain your enthusiasm for the building materials industry, your interest in customer service, and how this role aligns perfectly with your skills and aspirations.