Business Technical Analyst - job 1 of 2

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Partner with the Web Product Owner of the Digital Solutions Team within US Technology to evaluate, refine, measure, write, and maintain requirements for cross-functional teams on upcoming Web features and content updates. Support production stability by reviewing operations & customer feedback and investigating opportunities to improve existing features and processes. This Business Technical Analyst will play a crucial role in supporting the delivery of customer-centric, best-in-class digital experiences.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050 - $108,810 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Coordinate with external and internal partners on Web related tasks such as backlog refinement, grooming, prioritization, and maintenance.
• Partner with US Product Owners, leadership, marketing, operations, merchandising, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports
• Bridge the gap between the business customer and the technology solution providers
• Thoroughly understand and document business processes within Confluence
• Continually evolve and maintain web documentation as needed.
• Analyze customer insights, data, and competitive analyses to identify problems and opportunities
• Support user testing in advance of, and following, each app release
• Effectively manage communications with collaborators and other cross-functional teams

Qualifications

• Excellent interpersonal, written, and verbal communication skills
• Self-starter with strong bias for action
• Comfortable with managing multiple tasks and projects, and providing status updates as needed
• Experience collaborating with a diverse set of McDonald's internal partners to drive results
• Extensive experience with JIRA, Confluence, and MS Office
• Critical thinking and analytical skills
• Customer-centric with a passion for impeccable digital experiences
• Bachelor's degree
• 3-5 years of experience translating customer needs into product features
• Preferred experience with mobile/web apps and digital products

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.