Product Manager, Serve Pillar

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

As a Product Manager, you will drive the product strategy, prioritization, and roadmap for building & optimizing our customer experiences related to payments. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-first product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business. ​

• Develop and implement the product strategy and roadmap for Payment experiences, aligning with overall business goals and market trends.​
• Effectively work within the McDonald’s digital product operating model to drive toward better customer outcomes in accordance with McDonald’s strategic goals.​
• Collaborate with partners to implement experiences that align with the global personalization strategy.​
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product ideas, epics, stories, and acceptance criteria while partnering with engineering & design teams to develop and launch new products and features.​
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis.​
• Use insights to guide product decisions and prioritize product backlog items.​
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.​
• Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.​
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $129,800 - $165,490 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s or master’s degree or equivalent work experience​
• 4+ years of experience in product management.​
• Ability to influence and collaborate with cross-functional teams.​
• Experience in an agile product management role​
• Experience leading cross-functional teams and projects​
• Experience at a consumer/retail company is preferred.​
• Experience building payment experiences in a retail context is highly preferred.​
• Proficiency with Jira product suite preferred. (e.g. Jira, Jira Plan, Jira Product Discovery, Confluence, Jira Align)​
• Technical or design background is a plus.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.