Senior Manager - Tech Lead

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the IDL Segment Technology Solution Readiness where our vision is to deploy technology that delight our customers and enable markets to accelerate digital adoption

The Sr Manager – Tech Lead reports into the Director - Restaurant Technology and responsible for the development, support and services of the restaurant platform. The Tech Lead partners with the vendors and Restaurant Platforms teams to craft and deliver the solutions to the markets and segment.

The Tech Lead is responsible for the readiness of capabilities and services of the systems within the group ensuring they are secure and standardized and can be easily consumed by the markets. Ensuring the solution and standard processes are consistently applied across all markets.

Accountabilities & Responsibilities:

• Build and maintain relationships with key team members including market representatives, deployment teams, and development teams
• Lead the readiness assessment of restaurant platforms and products
• Develop and implement global processes, policies, and standards for restaurant tech solutions
• Drive a technical direction for the product, participate in any relevant partner selection, and lead a development team
• Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform
• Manage the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McDonald’s
• Ensure that the code development meets architectural, quality, and security standards
• Provide training and support to teams on new restaurant tech solutions and processes
• Collaborate with Product and segment teams to align solutions with business objectives and market needs
• Assist and be the subject matter expert on features and capabilities to our development partners and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Serve as a technical subject matter professional for junior configurators, providing on the job mentoring/training, assisting with configuration design, and reviewing work products

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 – $190,310 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree in: Computer Science, Engineering or related field
• 8 plus years of technology experience required.
• 3 plus years of Agile Product Management experience, preferably on customer-facing products leading agile development teams.
• Proficient technical leader with hands-on development and deployment experience
• Excellent communication skills to coordinate trainings and handover activities across various technology and business collaborators
• Experience collaborating with team members across a complex and global matrix organisational structure
• Experience working on projects that span multiple organisations, geographies and business units
• Experience in Agile Development, application of Agile techniques and delivery practices
• Advocates for the adoption of Agile methodologies to foster hard-working ethos in product teams
• Strong communication skills with ability to explain complex technical decisions to non-technical team members
• Retail and Digital technology experience - especially point of sale systems
• Strong quantitative analysis skills; analytics approach and skills in research and analysis
• A passion for driving an improved customer experience as well as a passion for improving operations
• A love of new technologies and the drive to find ways to implement better tools and processes
• Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• Curious, task-oriented, and a self-starter with a strong bias for action; Proven track record of “getting things done”

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.