Sales Support Analyst

As a Sales Support Analyst you will be responsible for managing Salesforce cases for Sales, Account Management, and Government teams, handling various types of cases including CPQ, (Configure, Price, and Quote) contracting, security assessments, Q/A, system issues, vendor/client form completion, and account changes ensuring efficiency and accuracy. Responsibilities include providing configuration assistance to sales representatives, analyzing pricing data, and preparing quotes and proposals. Additionally, the role involves troubleshooting issues, providing training and support to the sales team, and continuously seeking opportunities for process improvement to enhance customer satisfaction and drive business optimization. 

You will: 

• Provide guidance and support to sales representatives and relicense specialists in configuring products/services and pricing within the CPQ system to meet customer and internal requirements. 

• Assist in the preparation of quotes and proposals using the CPQ system, ensuring they are accurate and aligned with company policies. 

• Proactively identifying opportunities to improve CPQ processes, systems, and workflows to enhance efficiency and accuracy. 

• Troubleshoot and resolve technical issues related to sales systems, software, or tools, ensuring smooth operations and minimal disruptions to sales activities. 

• Manage account changes, updates, or modifications requested by clients or internal stakeholders, ensuring proper documentation, approval, and implementation of changes. 

• Coordinate the distribution of vendor/client forms, contracts, security assessments, and other documentation necessary for sales transactions, partnerships, or engagements among various departments and individuals involved.  

• Assist in documenting existing processes and identifying areas for improvement while supporting the development and implementation of SOPs to streamline operations. 

• Ensure accuracy and that completed forms are returned promptly to the sales or account management team as required. 

• Provide support in addressing simple or low-complex cases and at times assist the manager with escalated issues, leveraging guidance from the manager.  

• Assist in providing timely resolution and exceptional customer service to internal stakeholders. Contribute to collaborating with relevant teams to prevent the recurrence of issues. 

• Collaborate with various teams such as Sales, Marketing, Customer Success, and others to address issues and contribute to process improvements.  

• Support the Manager, Sales Support and Sales Leadership in ensuring alignment on goals and priorities within the Sales department.  

• Assist in preparing various reports and presentations for manager review. 

• Support initiatives aimed at encouraging innovation and excellence within the team. Provide feedback and suggestions for improvement based on team and stakeholder input. 

• Embrace the importance of providing exceptional service to Sales and Account Management teams. Participate in proactive communication efforts and contribute to anticipating customer needs. Assist in developing strategies to personalize support and exceed customer expectations. 

• Cross-train with the Manager of Sales Support to assist with taking on more complex cases and providing coverage when the Manager is absent. 

What We’re Looking For: 

• Experience with CPQ/CLM tool (Apttus or similar) required. 

• Strong understanding of CPQ processes, contracting principles, and sales operations best practices required. 

• Associate’s degree in business administration, sales, marketing, or a closely related field or, equivalent years of experience required.  

• At least 2 years of experience in sales support or sales operations is required. 

• Proficiency in CRM software (e.g., Salesforce) and other sales support tools and systems is required. 

• Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint required.  

• Ability to travel up to 20% of the time to Annual Kickoff, Sales onsite training, and other MCG-sponsored events is required. 

• Ability to make quarterly Travel 

Pay Range: $67,000 – $94,900  

Other compensation: Bonus Eligible

Perks & Benefits:  

💻 Remote work

🩺 Medical, dental, vision, life, and disability insurance 

📈 401K retirement plan; flexible spending and health savings account 

🏝️ 15 days of paid time off + additional front-loaded personal days 

🏖️ 14 company-recognized holidays + paid volunteer days  

👶 8 weeks of paid parental leave + 10 weeks of paid bonding leave  

🌈 LGBTQ+ Health Services 

🐶 Pet insurance  

📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/  

We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it. MCG Health is a Seattle, Washington-based company and is considering remote candidates with a preference for candidates in the Mountain and/or Pacific time zones.