Customer Service Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a 2023 "Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion" recipient by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Current Need: Our Medical-Surgical team is growing in Las Colinas, TX and we are looking for you! We are seeking experienced and self-driven Customer Service Representatives to join our newest team and begin training on Monday, February 19, 2024. To support customers across the United States, our operating hours are 8am- 6pm Monday through Friday. Shifts are 8 hours per day with work schedules to be assigned during training and determined by business needs.

On Site Team Training:

• Training is conducted on site at our Las Colinas, TX offices: 6555 North State Highway 161.
• Training consists of 8 weeks classroom and shadowing. And an additional 60 days to begin using what you've learned in a supportive and supervised setting, for a total of 4 months.
• For this training class, our in office training window will begin February 19 and extend through mid-to-late June. McKesson observes all major holidays. During training, we will be observing the following holidays: May 27, Memorial Day.

Hybrid Work From Home: As new team members complete their onsite training, each person completes a formal review before being approved to move their work space home. Once a team member is working from home, there may be meetings, additional specialized training or team events that will require coming in to the office.

Compensation and Benefits: Working for McKesson comes with a robust menu of benefits and perks to fit all needs. As an employee of our company, you can expect things such as:

• Compensation: $18.40/hour
• Full suite of health, dental and vision plan options. With a hire date of February 19, health benefits will begin on March 1, 2024!
• 16 days of PTO and 12 paid holidays
• Retirement savings plan and company matched 401K
• Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices
• Onsite fitness center, open 24/7
• Paid training to help you operate at your best
• Career growth opportunities

Position Summary: McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. Our customer service professionals provide support to the buyers for healthcare organizations and patients as well as company sales representatives. As the point of contact for queries and resolutions, this team manages customer relationships for McKesson's Medical Surgical business unit. Each team member provides customer services relating to sales, sales promotions, installations and communications, while ensuring a seamless turnaround in problem resolution is maintained and customer claims, product orders and complaints are resolved effectively and in accordance with consumer laws. He or she may also answer questions and provide prompt information related to potential concerns. In addition, the support specialist team assists in developing organization-wide initiatives to proactively inform and educate customers.

Key Responsibilities:

• Manage inbound order-taking calls/order entry and perform basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)
• Research and process credits to customers for stocked returns, damages and other issues.
• Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)
• Respond to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner
• Provide customers requested documents (MSDS, catalogs, invoices, POD's) and samples
• Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service

Minimum Requirements:

• Typically requires 1+ years of related experience

Critical Skills:

• 1+ years experience providing customer support and resolution by phone
• Intermediate proficiency with Microsoft Outlook and Excel

Additional Knowledge & Skills:

• Experience using Customer Service technologies including JD Edwards, Cisco, case management, or Supply Manager preferred
• Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers
• Strong medical and pharmaceutical knowledge a plus.
• General knowledge of customer service processes and procedures
• Energetic self-starter with attention to detail who can be resourceful with issue resolution.
• Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
• Able to prioritize and multi-task in order to meet various deadlines and customer expectations.
• Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers' problems/questions in a timely manner.
• Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting.
• Keyboarding abilities at a medium proficiency level
• Successfully meet all performance standards/objectives of the role
• All other duties as deemed necessary including, but not limited to, phone support and special projects.

Physical Requirements:

• Traditional office requirements. Large percent of time performing computer-based work is required.

Must be authorized to work in the US. Sponsorship is not available for this position.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!