IT Tech Support

The IT Tech Support at our company is responsible for managing the trim and probe area, which includes all administrative and configuration tasks related to wafer test probing. This involves installing and configuring systems for production, troubleshooting hardware and software issues, and developing weekly reports on system breakdown histories.

To qualify for the IT Tech Support role at our company, candidates must possess a Diploma in IT, Computer Science, or a related field. Additionally, practical knowledge of Linux, Windows OS technologies, and experience with Sun workstations will be highly beneficial.

While prior experience in IT support is advantageous, the company welcomes candidates who demonstrate a willingness to learn and possess foundational knowledge in relevant technologies. A strong commitment to personal growth and problem-solving makes a candidate stand out.

The working environment for the IT Tech Support is highly dynamic and collaborative. Team members are expected to participate in on-site manufacturing support and work together to enhance system processes. Flexibility and the ability to manage time effectively in a fast-paced environment are essential.

The starting salary range for the IT Tech Support position at our company is between RM2,800 to RM3,000, which is competitive within the industry and reflects the importance of the role in maintaining smooth operations.

When answering this question, highlight specific instances where you successfully resolved issues with these operating systems. Discuss the troubleshooting steps you undertook and any tools you used to identify and fix problems.

Focus on discussing your approach to prioritization. Mention how you assess the urgency and impact of each request, and your strategies for communicating with users about timelines and solutions.

In your response, share the tools you are familiar with, such as documentation software or ticketing systems, and emphasize the importance of clear and concise communication in your doc practices.

Share a specific example that illustrates your interpersonal skills, patience, and ability to resolve conflicts. Highlight how you maintained professionalism and worked towards a solution.

Outline a clear plan, including assessing the situation quickly, gathering a team if necessary, and communicating updates to stakeholders. Emphasize your ability to work under pressure.

Discuss the best practices for regular backups and your experiences with different backup solutions. Highlight the implications of data loss and the preventive measures you take.

Focus on both technical skills and soft skills such as problem-solving, communication, and teamwork. Make it clear that both aspects are integral to effective IT support.

Share ideas on specific automation tools or software you are familiar with and discuss your thought process in identifying which processes could benefit from automation to improve efficiency.

Relate your skills, experiences, and personal traits to the specific requirements mentioned in the job description. Emphasize your passion for technology and helping others achieve their goals.

Talk about your commitment to continuous learning through online courses, industry conferences, or tech forums that help you keep abreast of new developments and best practices in IT support.