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Remote Market Lead Intake Coordinator

We are Local Infusion.

Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way.

What We’re About
We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. 

  • Ownership—Takes initiative, being accountable and caring about the outcome

  • Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners

  • Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way 

  • Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward

  • It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day. 

We’re looking for an experienced intake coordinator/insurance authorizor (Market Lead Infusion Guide) -- who is passionate about raising the bar in infusion therapy care.

The Market Lead Infusion Guide will contribute to the company’s growth and quality through oversight of the intake efficiency and accuracy across their market, along with excellent customer and physician customer service. The Market Lead Infusion Guide will expertly resolve escalated intake issues, while mentoring and coaching Infusion Guide teammates and proactively providing guidance and feedback to ensure continuous improvement. The Market Lead Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy.

In this role, you will: 

  • Ensure accurate and urgent processing all aspects of chronic infusion referrals within their market, including benefit verification, financial counseling and authorizations

  • Proactively identifying and resolving barriers to growth 

  • Verifying efficient and clear communication with patients and referral sources

  • Addressing intake escalations and day-to-day questions by Infusion Guides 

  • Mitigating denials for high cost therapeutics

  • Conducting other tasks requested by Regional Managers, as needed

Here’s what we’re looking for:

  • Passion for Patient Care, and Delivering Exceptional Patient Experiences

  • Health Care Experience Required

  • Prior Experience in Infusion is Preferred

  • Insurance Prior Authorization Experience

  • Medical Terminology Experience

  • Overall Medical Insurance Experience

  • Ability to quickly grasp new apps

  • Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

  • Have intake efficency and accuracy

Location: Remote, with travel to centers for coverage and support as required

The Local Infusion Way

Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered.  We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

As part of our team, full-time employees get: 

  • Competitive compensation package

  • Medical, dental, and vision insurance through our employer plan

  • Short- and long-term disability coverage

  • Matching 401k

  • 15 Days PTO — and we want you to take it!

  • Competitive paid parental leave and flexible return to work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

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Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Remote Market Lead Intake Coordinator , Local Infusion

Join Local Infusion as a Remote Market Lead Intake Coordinator and be part of a team that's revolutionizing the way infusion therapy care is delivered. Based in Boston, you’ll play a vital role in enhancing patient experiences and ensuring streamlined operations for patients with chronic autoimmune diseases who rely on specialty infusion medications. As a key player in our innovative healthcare company, you will take ownership of managing intake efficiency and accuracy, guiding Infusion Guide teammates, and providing excellent customer service to both patients and physicians. Your expertise in resolving escalated intake issues will help enrich our unique patient-centered approach. You’ll ensure all chronic infusion referrals are processed urgently and accurately, tackle administrative hurdles proactively, and maintain seamless communication with our network of patients and referral sources. In this dynamic position, you’ll also mitigate potential denials for expensive therapeutics. We’re seeking someone with a passion for patient care and exceptional experiences, ideally with a background in healthcare, preferably in infusion. Familiarity with insurance prior authorizations and strong electronic health records (EHR) experience will set you up for success in this role. At Local Infusion, we prioritize a supportive work-life balance while pursuing our ambitious mission. With competitive compensation, comprehensive benefits, and a focus on your well-being, we ensure you'll be equipped to provide the high-level care our patients deserve. If you're ready to make a difference in the medical expertise community, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Remote Market Lead Intake Coordinator Role at Local Infusion
What are the responsibilities of a Remote Market Lead Intake Coordinator at Local Infusion?

As a Remote Market Lead Intake Coordinator at Local Infusion, your responsibilities include overseeing the intake efficiency and accuracy of chronic infusion referrals, ensuring benefit verification and authorization processes are meticulously handled, and providing excellent support to both patients and physicians. You will be tasked with addressing escalated intake issues, mentoring Infusion Guide teammates, and actively working to improve patient care and operational efficiency.

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What qualifications do I need to become a Remote Market Lead Intake Coordinator at Local Infusion?

To qualify as a Remote Market Lead Intake Coordinator at Local Infusion, candidates should possess a background in healthcare with healthcare experience required. Preferred qualifications include prior infusion experience, understanding of medical terminology, and expertise in insurance prior authorization. Familiarity with electronic health records (EHR) systems is also essential to excel in this role.

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How does Local Infusion support patient care in the role of Market Lead Intake Coordinator?

Local Infusion is dedicated to delivering exceptional patient care through its Remote Market Lead Intake Coordinator role by ensuring that all intake processes are accurate and timely, addressing any obstacles to growth, and maintaining open communication with patients and referral sources. This role allows for direct impact on patient experiences, making sure they receive the highest level of care possible during their infusion therapy.

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What is the work culture like at Local Infusion for a Remote Market Lead Intake Coordinator?

At Local Infusion, the work culture for a Remote Market Lead Intake Coordinator is collaborative, supportive, and innovative. The team thrives on a shared mission to improve patient outcomes and is committed to maintaining a healthy work-life balance. Employees are encouraged to take care of themselves and embrace opportunities for professional growth while contributing to a respectful and upbeat environment.

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What kind of training and support can I expect as a Remote Market Lead Intake Coordinator at Local Infusion?

As a Remote Market Lead Intake Coordinator at Local Infusion, you can expect robust training and ongoing support from a team of dedicated professionals. You'll receive guidance on internal systems, processes, and best practices for managing intake efficiently, alongside opportunities for continuous career development and mentoring to refine your skills.

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Common Interview Questions for Remote Market Lead Intake Coordinator
Can you explain your experience with insurance prior authorizations?

In answering this question, detail your past experiences handling insurance prior authorizations, emphasizing your familiarity with different processes, your attention to detail, and how you effectively communicate with insurance companies and patients. Sharing specific examples where you successfully mitigated issues will demonstrate your expertise.

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How do you handle escalated intake issues?

For this question, discuss your problem-solving approach, tailoring it to a healthcare context. Describe how you assess the situation, communicate effectively with all parties involved, and follow up to ensure a resolution. Highlighting a specific instance where you turned a challenging situation around will be beneficial.

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What strategies do you use to maintain patient communication?

You should mention techniques you utilize to ensure effective communication with patients, such as regular updates, active listening, and fostering a welcoming environment. Discuss any tools you've employed, like EHR systems, to streamline this process.

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Why do you think patient-centered care is important in infusion therapy?

Emphasize the significance of patient-centered care by discussing its impact on treatment adherence, satisfaction, and overall outcomes. Share insights into how a compassionate approach can enhance the patient experience, especially in chronic disease management.

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What software and technologies are you familiar with in this role?

Here, outline the various EHR systems and software you've worked with, emphasizing your adaptability to learn new tools quickly. Providing examples of how you have used technology to improve efficiency or patient care will illustrate your capabilities.

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How do you ensure accuracy in the intake process?

Discuss your methods for ensuring accuracy, such as implementing checklists, consistent communication with the team, and double-checking important information. Explain how you prioritize quality over speed and how you handle discrepancies.

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Describe your experience with medical terminology.

In answering, elaborate on your academic and practical experiences with medical terminology. Address specific situations where your knowledge helped in patient interactions, documentation, or insurance processes, showcasing your ability to navigate complex healthcare conversations.

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How would you mentor an Infusion Guide teammate?

Reflect on your mentoring approach by highlighting the importance of supportive feedback and encouragement. Share your ideas on creating a structured mentorship plan that fosters skill development and confidence among team members.

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What motivates you to work in the healthcare field?

Answer this by linking your motivations to your past experiences, the impactful moments you've had in patient care, and how those experiences shape your commitment to improving healthcare services, especially in a role like the Remote Market Lead Intake Coordinator at Local Infusion.

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What steps do you take when you encounter a barrier to growth in patient intake?

Discuss a systematic approach for identifying and assessing barriers, engaging with your team, and implementing strategies to overcome these obstacles. Include a specific situation that illustrates this process in action.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 18, 2024

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