Job details

Member Engagement Associate, HC Center

Position Summary:

The Member Engagement Associate (MEA) position is an engagement, customer service, administrative and member support position. The primary function of the Member Engagement Associate role is to support and partner with the Senior Member Engagement Director to schedule Center Member meetings, prepare relevant documents and to track, engage and grow the Center Members’ utilization of the entire portfolio of products within the Human Capital (HC) Center. The MEA also assists in efforts to achieve the Center’s financial targets.

Accountabilities:

Partner with Sr. Member Engagement Director to develop, execute and maintain, a member engagement cadence for each HC Center Member to deepen company engagement, increase awareness of the Center’s resources, build a deeper relationship with key Center Executives, with the goal of targeting annual renewal of services . This includes: customized campaigns, outreach, follow-ups, research support, overviews and onboardings, renewals, forecasting and retention.
Familiarize oneself with the HC Center’s offerings to proactively engage Members and provide a “white glove” service.
Provide direct support for Members assigned to their territory, including all necessary follow-ups for HC Center Members in a timely and accurate fashion after external meetings and e-mail requests.
Identify prospective executives within Member organizations to reach out to, schedule meetings and participate in conversations to share the Center’s resources.
Accurately and regularly update, maintain, and manage multiple systems, tracking member activity and utilization, as well as all membership engagement documents.
Prepare situation-specific marketing materials, presentations, and other collateral needed for member engagement/upsell activities.
Partner with other Center MEAs to support the overall Center/Enterprise Membership.
Other duties as assigned.

Qualifications:

Strategic, analytical thinkers and results-oriented team players with a customer service mentality.
Ability to be self-motivated and proactive with minimal supervision.
Strong organizational skills with the ability to connect with business professionals at all levels.
Excellent communication skills (verbal and written), ability to multi-task and follow-up.
Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint and Teams.
Ability to quickly learn other software tools i.e. Smartsheets, Outreach, SugarCRM
Bachelor’s degree
Two years of relevant experience highly desirable
Project management and administration skills
Strong time management and organizational skills–able to multi-task
Ability to collaborate within TCB and with member contacts
Customer service orientation

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Steve Odland

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By The Conference Board

The Conference Board is dedicated to equipping the world's leading corporations with the practical knowledge they need to improve their performance and better serve society. We are an objective, independent source of economic and business knowledg...

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INDUSTRY

Membership Organizations

TEAM SIZE

201-500

LOCATION

Hybrid, based in New York, NY

DATE POSTED

August 5, 2023