Member Experience Retail Specialist (Independence Live)

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

The Specialist will provide an exceptional in-person customer experience, ensure that customers receive the highest level of customer service at all times and leave our retail store with the best solution for their needs. This experience could include explaining products and services to customers, selling products, assisting customers with billing and service questions, processing customer payments and troubleshooting issues for customers. Position requires flexible schedule availability including some evenings.

Description:

• Possess strong presentation skills that support effective communication of large quantity of complex material.
• Use your outstanding customer interaction skills to create the ultimate retail sales experience utilizing a strong understanding of Independence products and services. Leverage this knowledge and expertise to analyze customer needs and present value-added solutions.
• Demonstrate strong knowledge of the Affordable Care Act and CMS compliance requirements to assure that all activities are compliant.
• Support daily business operations, including processing customer transactions and auditing receipts daily.
• Inspire and excite customers about our products and key features; provide customers with a basic understanding of products
• Actively participate in annual sales growth strategy plan and meet sales goals during open enrollment period
• Attend both formal and informal training to better understand retail store operations and keep up with company, market, and industry trends
• Build customer loyalty and grow existing customer base and deliver superior customer service.
• Support and maintain compliance of retail store operations and customer requests, proactively auditing processes, and operations for quality assurance, continuously identifying operational gaps and suggestions solutions that reflect the company’s overall strategy to customers.
• Performs other duties as assigned.

• Must maintain active sales license, State Based Exchange certification and Medicare certification (required within 60 days of employment).