Member Services Associate

POSITION:

Are you a bubbly personality and passionate about fitness? Do you enjoy helping people reach their goals? Our Member Services team welcomes our members into the studio and helps them with whatever they may need before and after classes. Our Member Services Associates also invite potential members into the studio for our Free Intro classes, and help explain our membership options. Our Member Services team is all about good vibes and making our studios an awesome place to be! We are currently looking to fill positions at all four of our studios: Gurnee, East Lake Forest, Libertyville, and Buffalo Grove.

REQUIREMENTS/RESPONSIBILITIES:

• Excellent communication, and customer service skills required
• Service-oriented with an ability to create an excellent membership experience across memberships, retail, private training, and teacher training
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club in the community
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required (ability to work at multiple locations a plus!)
• Other duties as assigned.

COMPENSATION & PERKS:

• This position offers very competitive hourly pay
• Commission paid on meeting service and sales expectations
• FREE MEMBERSHIP!
• Want to become a CERTIFIED PILATES INSTRUCTOR? You will have to opportunity be sponsored through our comprehensive training program
• HUGE opportunities for growth within the studios including management positions. We are growing, come learn and grow with us!

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Gurnee, IL 60031: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person