Membership and Operations Specialist, SHSMD

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C. and Chicago. We are currently seeking a Membership and Operations Specialist for our downtown Chicago office. This position is a hybrid role (three days in the office, two days working remote).

The Membership and Operations Specialist is responsible for implementing and executing membership strategies to handle administrative, operational, programmatic and governance logistics for the Society for Healthcare and Market Development (SHSMD). SHSMD is a professional membership group of the American Hospital Association (AHA). The Specialist handles financial invoicing, tracking, and reporting, onsite and online event registration legal contract processes, volunteer and committee work and governance functions. The Specialist handles SHSMD membership data functions in a CRM (customer relationship management) database.

BENEFITS

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program. #LI-Hybrid

Experience

• 3 - 5 years: •Minimum of 3 years experience in membership, customer relations, financial management, association management, and/or marketing is required. •Knowledge of membership best practices is required. •Knowledge of health care field, financial management, membership engagement, and/or the association environment is required. • Intermediate computer and Microsoft Office (Word, Excel, Outlook, Teams and PowerPoint) skills are required. • Knowledge of digital
• communications technology, such as online communities and directories (e.g., Higher Logic) and document sharing platforms (e.g., SharePoint). •Intermediate knowledge of association data systems and customer relationship management systems (e.g., CRM, Salesforce, Net Forum/ AMS) •Experience with data analysis and survey tools (e.g., Survey Monkey). •Experience with event management and registration technology (e.g., CVENT, eShow). •Ability to learn new technology.

• •Experience with project management is strongly preferred. •Association or non-profit experience is strongly preferred.

Education

• Bachelors or better in Business Administration or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)