Lead Marketing Business Operations Manager

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

As the lead for Marketing Business Operations, you drive operational excellence for the Marketing  organization at Menlo Security. The ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, and is someone who can drive process creation, implementation, and changes within the team and with our business partners.

Key Outcomes: 

In this role you will work on complex problems and help the marketing leaders to organize, prioritize and implement their strategic agenda.

• Ensure consistency on overall Marketing and broader company strategic goals, standards, objectives and key results, and metrics for each planning cycle

• Drive execution of cross functional projects and programs

• Establish and drive transparency for leadership to regularly monitor operational and delivery metrics

• Drive connectivity and accountability across teams to meet agreed-upon objectives and complete agreed-upon action items

• Enable cross-functional alignment for organizational portfolio, process, and visibility 

• Provide strategic insights and recommendations to optimize marketing processes, improve efficiency, and drive revenue growth.

• Maintain visibility across the marketing leadership team for day-to-day Business Operations execution; drive rhythm of business, enable budgeting/financial planning and investments, support communication strategies etc

• Monitor and react to campaign and content performance, accountable for issue identification and resolution in support of organizational goals

• Help CMO plan and facilitate team offsites / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting

• Key partner to HRBP on org health development 

• Provide support for org/team All Hands meetings and facilitate org’s Leadership team meetings

Qualifications

To be successful in this role you must have:

• 10+ years of experience with a preference for those with a strategy/planning, program management and/or similar role in a technology company

• Bachelor's degree in Business Administration, Analytics, Computer Science, Engineering or a related field; or MBA; or Equivalent related professional experience

• Strong interest and experience working in cybersecurity/enterprise technology / SaaS domains.

• Strategic mentality to drive consistency and follow through with leadership and the overall organization

• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment

• Clear communication - excellent communication skills with ability to present complex concepts to both executive leadership and operational teams

• Critical thinking – superior problem solving and analytical skills, take a data-driven, analytical approach to draw upon business insight where information is incomplete

• Results-orientation – an ability to drive business impact / execution, including in a highly autonomous role

• Strong demonstrated experience in organization design, team and community and mentorship

• Proven experience owning sophisticated program strategy development and implementation across a program portfolio that enables extraordinary customer and partner experiences

• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions

• Strong influencing skills; able to build and drive extended and virtual teams

• Great teammate who is also a problem solver

• Strong analytical and financial skills to work on sophisticated business issues with minimum supervision

• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment

Our Compensation and Benefits

At Menlo Security, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $ 131,000 - $230,000.

In accordance with NY, CO, CA, and WA law, the range provided is Menlo Security’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become Menlo Security shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.

Menlo Security does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Menlo Security. 

Menlo Security is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.