FleetShare Operations Specialist (New Haven, CT)

As a FleetShare Operations Specialist at Merchants Fleet, your responsibilities include serving as the primary contact for FleetShare locations in your territory, conducting site visits, sharing consultative information, managing vehicle maintenance, and handling inquiries about repairs or billing. Additionally, you will be tasked with providing KPI reporting, coordinating vehicle movements, and facilitating documentation for users. Your role encompasses building relationships with clients and troubleshooting technology on-site.

To qualify for the FleetShare Operations Specialist position at Merchants Fleet, candidates must possess a valid U.S. driver’s license and maintain a good driving record. A high school diploma or equivalent is required, along with proven experience in customer service and effective communication skills. Familiarity with fleet management technology and software is an asset, as well as strong organizational, critical thinking, and problem-solving abilities.

Merchants Fleet emphasizes various skills critical for a FleetShare Operations Specialist, such as excellent customer service, strong communication, and exceptional organizational abilities. You should also have the aptitude to learn fleet management systems and CRM tools. Critical thinking, project management, and interpersonal skills are vital for effective collaboration with cross-departmental teams and ensuring customer satisfaction.

Yes! The FleetShare Operations Specialist position at Merchants Fleet is offered as a remote role, with a specific focus on the New Haven, Connecticut area. While you can work from home, you will need to travel within your territory to conduct site visits and provide on-ground support to clients.

Merchants Fleet offers a competitive benefits package for its FleetShare Operations Specialists, including opportunities for professional growth, a collaborative work environment, and a company culture that encourages innovation. Employees enjoy a high level of satisfaction, with benefits tailored to enhance life and work balance, including travel reimbursements, career development opportunities, and support for a diverse workplace.

To maintain strong client relationships, I focus on active listening, regular communication, and timely follow-ups to address client needs and concerns. Building trust through transparency and demonstrating commitment to delivering solutions is key. Sharing insights and updates during site visits can further deepen these relationships.

I prioritize tasks by assessing the urgency and importance of each responsibility. I utilize effective time management techniques, such as creating task lists and setting deadlines. Regularly updating progress tracks against Key Performance Indicators (KPIs) helps me focus on areas requiring immediate attention while ensuring all locations receive adequate support.

I have hands-on experience with several fleet management systems and CRM software, including Agile/TSD and Salesforce. I efficiently navigate these platforms for documentation, monitoring performance, and troubleshooting issues. My ability to learn new technologies quickly allows me to adapt to different systems at Merchants Fleet.

I approach challenging customer inquiries with empathy and patience. First, I listen carefully to understand their concerns before offering solutions. If necessary, I am open to collaborating with team members to resolve issues effectively. Maintaining a calm demeanor and a positive attitude helps ensure client satisfaction.

To ensure accurate KPI reporting, I maintain meticulous records of operations and regularly review processes. Using data analysis tools to track trends and performance metrics allows me to provide insightful reports. Additionally, I involve team collaboration to cross-verify data which enhances reliability and accuracy.

The dynamic nature of a fast-paced work environment motivates me as it presents constant learning and growth opportunities. The challenge of navigating new situations invigorates me, and I find greater satisfaction in achieving team goals while adapting strategies based on real-time feedback.

I stay organized by using project management tools that assist in tracking deadlines and deliverables. Setting clear priorities and breaking larger projects into manageable tasks ensures that I stay focused and efficient. I also allocate regular time for reviewing my progress and adjusting plans accordingly.

If faced with an onsite technology issue, I would first assess the problem to see if it is something that can be quickly resolved. If necessary, I would utilize knowledge of the product and consult internal resources for assistance. Communicating transparently with the client about expected timelines for resolution is crucial in such situations.

I believe that exceptional customer service, strong analytical skills, and effective communication are essential in the role of a FleetShare Operations Specialist. Understanding client needs and being proactive in providing solutions can significantly impact FleetShare's success and client satisfaction.

I admire Merchants Fleet’s commitment to innovation and employee satisfaction. Being part of a rapidly growing company that values collaboration and encourages employees to think outside the box aligns perfectly with my professional goals. I'm excited about the prospect of contributing to such a dynamic environment.