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Asesor de Servicio al Cliente - Mercado Español image - Rise Careers
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Asesor de Servicio al Cliente - Mercado Español

Mercier Consultancy is seeking a dynamic Customer Service Advisor for the Spanish Market. In this role, you will be the first point of contact for our Spanish-speaking clients, providing exceptional support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. If you are fluent in Spanish, have a passion for customer service, and excel in a dynamic environment, we invite you to join our team!

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues by identifying the root cause and providing effective solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to handle complex inquiries and streamline processes.
  • Provide product information and guidance to enhance the customer experience.
  • Gather feedback from customers to continuously improve service delivery.
  • Stay updated on products, services, and promotions to ensure accurate information is provided.
  • Fluency in Spanish (both written and spoken) is essential; knowledge of additional languages is a plus.
  • Proven experience in customer service or a similar role.
  • Strong problem-solving skills with an ability to think critically under pressure.
  • Excellent communication skills and ability to connect with a diverse customer base.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with customer service software and tools is advantageous.
  • Positive attitude with a commitment to delivering high-quality customer service.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( flight, transfer and hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$39000 / YEARLY (est.)
min
max
$36000K
$42000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

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