Asesor de Servicio al Cliente - Mercado Español
Mercier Consultancy is seeking a dynamic Customer Service Advisor for the Spanish Market. In this role, you will be the first point of contact for our Spanish-speaking clients, providing exceptional support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. If you are fluent in Spanish, have a passion for customer service, and excel in a dynamic environment, we invite you to join our team!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues by identifying the root cause and providing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to handle complex inquiries and streamline processes.
- Provide product information and guidance to enhance the customer experience.
- Gather feedback from customers to continuously improve service delivery.
- Stay updated on products, services, and promotions to ensure accurate information is provided.
- Fluency in Spanish (both written and spoken) is essential; knowledge of additional languages is a plus.
- Proven experience in customer service or a similar role.
- Strong problem-solving skills with an ability to think critically under pressure.
- Excellent communication skills and ability to connect with a diverse customer base.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with customer service software and tools is advantageous.
- Positive attitude with a commitment to delivering high-quality customer service.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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