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German Speaking Customer Service for Online Retail Department

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Online Retail Department. In this crucial role, you will assist our German-speaking customers with inquiries related to their online shopping experiences. Your responsibilities will include handling product-related questions, addressing order statuses, managing returns, and providing personalized service to enhance customer satisfaction. If you are enthusiastic about e-commerce and possess a strong commitment to customer support, we invite you to be a part of our dynamic team.


Responsibilities

  • Provide exceptional customer service in German for inquiries related to online retail.
  • Assist customers with product selection, order processing, and tracking deliveries.
  • Handle returns, exchanges, and customer complaints with professionalism.
  • Document customer interactions and feedback to identify areas for improvement.
  • Stay knowledgeable about current products, promotions, and policies.
  • Work collaboratively with other departments to ensure a seamless shopping experience.
  • Participate in training initiatives to enhance product knowledge and customer service skills.
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, especially in the online retail sector, is preferred.
  • Strong communication skills with a focus on customer satisfaction.
  • Ability to navigate customer service tools and e-commerce platforms.
  • Detail-oriented with strong problem-solving abilities.
  • Capable of managing multiple inquiries effectively in a fast-paced environment.
  • Willingness to work flexible hours, including weekends, as needed.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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