Dutch Speaking Customer Service for Online Learning & EdTech Department

As a Dutch Speaking Customer Service Representative at Mercier Consultancy, you will offer high-quality support to Dutch-speaking clients via phone, email, and chat. Your responsibilities include addressing inquiries related to course offerings, assisting with account management, resolving technical issues, and documenting interactions in our CRM system. You will also collaborate with educational teams to troubleshoot complex problems and gather valuable user feedback to enhance our services.

To apply for the Dutch Speaking Customer Service Representative position at Mercier Consultancy, you should be fluent in both Dutch and English, with strong verbal and written communication skills. Previous experience in customer service is preferred, especially within the online learning or EdTech sectors. Additionally, having strong organizational skills and a customer service orientation will help you excel in this role.

While prior experience in the EdTech sector is preferred for the Dutch Speaking Customer Service Representative role at Mercier Consultancy, it is not strictly necessary. What matters most is your passion for education, customer service skills, and a willingness to learn. We provide comprehensive training to help you become proficient in our services.

Mercier Consultancy provides fully paid training for all newly hired Dutch Speaking Customer Service Representatives. The training will cover our online learning platforms, communication skills, troubleshooting techniques, and customer support software, ensuring that you are well-prepared to assist our clients effectively.

In addition to competitive salaries, Mercier Consultancy offers several benefits for the Dutch Speaking Customer Service Representative position, including a fully paid relocation package covering flight, transfer, and hotel costs, health and private health insurance, and two extra salaries per year. Our performance bonuses and support in finding accommodation further enhance your employment experience.

Talk about any previous roles you've held in customer service and emphasize your problem-solving skills and ability to communicate clearly with customers. Highlight any specific instances where you went above and beyond to resolve customer issues.

Refer to your organizational skills and any tools you’ve used to prioritize tasks efficiently. Offer an example of a time when you successfully juggled multiple responsibilities without compromising service quality.

Discuss the importance of empathy and understanding the customer's perspective. Explain how you believe providing comprehensive and timely assistance can greatly enhance customer satisfaction.

Share a specific situation where you helped a customer with a technical problem, detailing the steps you took to diagnose and resolve the issue, thereby showcasing your technical proficiency.

Explain your approach to staying updated, such as reading industry blogs, attending webinars, or networking with professionals. Emphasize your commitment to continuous learning and improvement.

Discuss methods that help you manage stress, such as deep breathing, taking a moment to assess the situation, or seeking assistance from a colleague when necessary.

Express your passion for education and how it aligns with Mercier Consultancy's mission. Mention any specific aspects of the company, such as its innovative approach to online learning that attract you.

Walk through your approach to de-escalating a situation, including listening actively, showing empathy, and working towards a resolution, ensuring the satisfaction of the customer.

Highlight qualities such as strong communication skills, patience, adaptability, and a genuine desire to help others. Share examples of how you embody these traits in your work.

Discuss your method for assessing urgency versus importance and how you typically create a focus list or workflow that ensures that critical tasks are completed first.