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Dutch Speaking Customer Service for Online Retail Department

Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to join our Online Retail Department. In this important role, you will be the front line of support for our Dutch-speaking customers, helping them navigate our online retail platform and providing assistance with their shopping experiences.

As a Customer Service Representative, your fluency in Dutch will allow you to effectively address customer inquiries, handle order issues, and ensure a positive shopping experience. You will play a vital role in maintaining customer satisfaction and loyalty while contributing to the success of our online retail operations.

Responsibilities

  • Provide exceptional customer service in Dutch via phone, email, and chat regarding online retail inquiries
  • Assist customers with product information, order tracking, and return procedures
  • Resolve customer issues and complaints in a timely and professional manner
  • Document interactions and maintain accurate records in our CRM system
  • Collaborate with the logistics and inventory teams to ensure efficient order fulfillment
  • Collect customer feedback to help improve our retail services and product offerings
  • Stay informed about current promotions, products, and trends within the online retail industry
  • Fluency in both Dutch and English, with excellent communication skills
  • Strong customer service orientation and problem-solving abilities
  • Prior experience in customer service, particularly in the online retail sector, is preferred
  • Able to manage multiple inquiries and tasks efficiently in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Passion for online shopping and dedication to providing a great customer experience
  • Familiarity with customer support software and CRM systems is a plus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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