French Speaking - Customer Service Representative - job 4 of 4
Mercier Consultancy is on the lookout for a French Speaking Customer Service Representative to join our dynamic team! In this customer-centric role, you will be responsible for providing high-quality support to our French-speaking clients, ensuring their inquiries are handled efficiently and effectively. Your fluency in French will be essential in delivering a seamless customer experience and building lasting relationships with our clientele.
As a Customer Service Representative, you will engage with clients through various communication channels, addressing their questions and concerns with empathy and professionalism. You will play a crucial role in maintaining client satisfaction and loyalty, contributing to our commitment to service excellence.
Responsibilities
- Respond to customer inquiries in French via phone, email, and chat
- Assist clients with service-related issues and provide accurate information
- Document all customer interactions and maintain accurate records in our CRM
- Collaborate with internal teams to resolve any escalated issues
- Provide training and guidance to clients on our products and services
- Gather feedback from customers to improve service delivery
- Participate in ongoing training to enhance your product knowledge and skills
- Fluency in French and English, both written and verbal
- Strong communication and interpersonal skills
- Previous experience in customer service or support is preferred
- Ability to manage multiple tasks effectively in a fast-paced environment
- Excellent problem-solving skills with attention to detail
- A proactive and customer-focused mindset
- Familiarity with customer support software is an advantage
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
Average salary estimate
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