URGENT Italian Speaking Customer Service for Online Travel & Tour Packages Depar

Italian Speaking Customer Service Representatives at Mercier Consultancy are vital in providing exceptional support to our Italian-speaking customers. Responsibilities include assisting clients with travel inquiries, booking travel packages, and resolving issues that arise. They must also document customer interactions in our CRM system and collaborate with internal teams to provide effective solutions, ensuring a smooth customer experience.

To apply for the Italian Speaking Customer Service position at Mercier Consultancy, you should be fluent in both Italian and English, possess strong communication skills, and have a genuine passion for travel. While prior experience in customer service, especially within the travel industry, is preferred, what matters most is your proactive problem-solving mindset and exceptional interpersonal skills.

At Mercier Consultancy, all new Italian Speaking Customer Service Representatives undergo fully paid training to ensure they are well-prepared for their role. This training covers our customer support software, company policies, and travel offerings, providing you with the necessary knowledge and skills to assist customers effectively from day one.

Yes, Mercier Consultancy offers a fully paid relocation package for Italian Speaking Customer Service Representatives. This includes your flight, transfer, and hotel accommodation, making it easier for you to transition and embark on this exciting opportunity.

Mercier Consultancy is committed to the career development of its employees, including Italian Speaking Customer Service Representatives. Support includes ongoing training, health insurance, monthly performance bonuses, and even a free Greek course to enhance language skills and professional growth within the company.

To handle an angry customer effectively, it’s essential to stay calm and listen actively. Express empathy in Italian, acknowledge their issue, and reassure them that you are there to help. Respond with a solution or escalate the issue if necessary, always maintaining a polite and professional tone.

In an interview, share specific examples where you went above and beyond for a customer. Highlight how you understood their needs, provided a tailored solution, and followed up to ensure satisfaction, emphasizing your commitment to exceptional customer service in past roles.

To ensure accuracy in documentation, outline a systematic approach you follow. This includes double-checking customer details after every interaction, using consistent terminology, and quickly updating records after resolving inquiries, which helps maintain organized and efficient records.

Express your passion for travel and helping others plan their perfect trips. Touch on how working in the travel industry aligns with your interests and skills, and how you can make a positive impact on customers’ travel experiences at Mercier Consultancy.

Detail your strategies for managing multiple inquiries, such as prioritizing urgent requests, keeping organized notes, and using CRM systems effectively. Showcase your ability to remain calm under pressure while providing quality service to each customer.

Discuss any customer support software and CRM systems you have experience with, explaining how you've used them in previous roles. Highlight your adaptability and willingness to learn any new tools employed by Mercier Consultancy.

Indicate your methods for staying informed about travel trends, such as subscribing to travel newsletters, participating in online forums, or following relevant social media accounts. Showcase how this knowledge enhances your ability to advise customers accurately.

Explain how you would clarify each component of their travel itinerary by patiently walking them through the details. Encourage open communication, and be willing to answer any questions to ensure they fully understand their travel plans.

Outline how you would collect feedback through direct questions during conversations or follow-up communications. Discuss the importance of customer input in enhancing services and how you would relay this feedback to improve operations at Mercier Consultancy.

Acknowledge the importance of honesty and knowledge in customer service. Explain that you would inform the customer you'll find the answer, and then take steps to ensure you follow up promptly, demonstrating your commitment to customer satisfaction.