Automotive Service Advisor / Writer | Weekends Off | New Albany

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your primary responsibilities will include greeting guests with hospitality, guiding them through the repair process, and managing the store's workflow effectively. You'll present repair options clearly to guests, ensuring they understand each step of the process while building long-term relationships. It's also essential to maintain a positive team atmosphere and communicate professionally, especially over the phone.

To apply for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you should hold a current driver's license and have an acceptable driving record per our insurance standards. Experience in customer service or as a service advisor is preferred, but not mandatory. Proficiency in Windows-based software is also needed, while a strong eagerness to learn and engage with customers can set you apart.

Christian Brothers Automotive provides continuous training for Automotive Service Advisors via the CBA Flywheel Learning System. This ensures that new employees receive the necessary education and skills to excel in their role, understand automotive services better, and ultimately improve the quality of service they provide to guests.

The Automotive Service Advisor / Writer position at Christian Brothers Automotive operates from Monday to Friday, from 7 am to 6 pm. One of the wonderful benefits is that the store is closed on weekends, allowing employees plenty of time to enjoy their personal lives and recharge for the week ahead.

Yes, there are numerous opportunities for advancement within Christian Brothers Automotive. As an Automotive Service Advisor / Writer, you'll have access to continuous training and development, which can lead to enhanced roles within the company. Your performance and relationship-building skills can pave the way for promotions or specialized roles.

When handling customer complaints, it’s crucial to stay calm, listen actively, and acknowledge the customer’s feelings. I would assure them that their concerns are valid and outline how I plan to resolve the issue. This builds trust and shows that I'm dedicated to ensuring their satisfaction.

First, I listen carefully to the customer's concerns about their vehicle. Then, I perform a thorough initial assessment, accompanied by standard diagnostic checks to confirm any suspicions. Finally, I communicate the findings transparently, providing options for repairs while ensuring the customer feels informed and involved.

Certainly! I remember a customer who came in frustrated after a previous service at another shop. After acknowledging their concerns and conducting a transparent inspection, I kept them updated throughout the repair process. By being honest and communicating clearly, I was able to regain their trust and ensure they felt valued.

To ensure an efficient workflow, I prioritize tasks based on urgency and customer needs. I also regularly communicate with technicians and support staff to confirm that everyone understands their roles and responsibilities. Utilizing effective scheduling and monitoring workflows helps keep everything running smoothly.

My motivation stems from my passion for helping people solve their automotive problems. I find fulfillment in creating a positive experience for customers and seeing their satisfaction after a job well done. The dynamic nature of the industry and the opportunities for continuous learning also inspire me.

I regularly read automotive blogs, attend workshops, and participate in training sessions offered by my employer. Networking with other professionals also allows me to stay informed about the latest technologies and customer service practices that are evolving in the industry.

The key to providing excellent customer service is active listening, empathy, and clear communication. Understanding the customer's needs and demonstrating genuine concern allows me to offer tailored solutions that enhance their overall experience.

If a customer is unhappy with a service recommendation, I would first listen to their concerns and ask clarifying questions. I would then provide more information about the importance of the suggested service and potential consequences if not performed, ensuring I maintain a respectful dialogue and offer alternatives where feasible.

I focus on educating customers about services rather than just promoting them. I share the benefits and those services' importance to their vehicle’s performance and safety, ensuring that they understand the value. Building trust through transparency is key to successful upselling.

I admire Christian Brothers Automotive's commitment to integrity and transparency. The emphasis on employee growth and work-life balance, such as weekends off, aligns perfectly with my values. I am excited about the opportunity to contribute to a positive culture while providing excellent service to customers.