Junior Operations Specialist in Customer Support (Chinese)

As a Junior Operations Specialist in Customer Support, you will assist customers throughout the claim-handling process. This includes assessing claims, answering queries, and communicating via email, chat, and social media. You will leverage training we provide on legal matters to help air travelers navigate their situations effectively.

To qualify for the Junior Operations Specialist in Customer Support position, candidates should be fluent in both English and Chinese at a minimum C1 level. We also seek individuals who have a keen interest in the airline industry and customer service, coupled with strong attention to detail and a willingness to learn from our provided training.

In this role, you will work in a vibrant hybrid environment. You will work one day a month in our Warsaw office, collaborating with 25 diverse nationalities within our global Operations Team, while the rest of your work can be done remotely, allowing for flexibility.

Our Junior Operations Specialists enjoy a fantastic range of benefits! This includes private life and health insurance, flexible benefits like gym memberships, an annual travel allowance, access to language classes, and a personalized progression plan that supports both personal and professional growth.

Yes, the position requires working in a shift system since our support is available 24/7 throughout the year. Your shifts will be scheduled either in the morning from 8:00 AM to 4:00 PM or in the evening from 4:00 PM to 12:00 AM.

Sure! Discuss specific instances where you resolved customer issues or handled difficult situations. Focus on your communication skills and ability to empathize with customers, demonstrating how this experience prepares you for the challenges of a Junior Operations Specialist.

Highlight your passion for helping others and your interest in the airline industry. Explain how the role aligns with your career aspirations and what you hope to learn and achieve with the company.

Discuss techniques you use to remain calm under pressure, such as taking deep breaths, listening actively, or utilizing problem-solving skills. Provide examples of difficult customer interactions and how you navigated them successfully.

Explain your approach to seeking assistance or finding reliable information. Stress the importance of ensuring customers get accurate answers and how you would follow up with them.

Detail your method for assessing urgency and importance. Discuss how good organizational skills can help in managing workload effectively while maintaining high-quality customer service.

Provide a specific scenario where your initiative made a difference. Focus on what you did to exceed the customer's expectations and how it positively impacted them.

Talk about the importance of attention to detail. Share strategies you use to review information carefully, cross-referencing it before confirming any claims.

Discuss qualities such as empathy, strong communication skills, and the willingness to learn. Justify why these are critical for delivering exceptional customer support.

Explain the importance of collaboration, sharing knowledge, and supporting colleagues. Share examples of how you've fostered a positive team dynamic in previous roles.

Demonstrate your knowledge of the company’s mission, values, and its position in the airline industry. Discuss any research you've done, focusing on how the organization helps travelers and the technology it employs.