Application Support Consultant (L2 & L3)

What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profiles. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.The Hexaware Advantage: Your Workplace BenefitsHealth benefits with low-cost employee premium.Range of voluntary benefits such as Legal, Identity theft, and Critical Care Coverage.Training and upskilling opportunities through Udemy and Hexavarsity.Responsibilities:• Level 2 application support for JAVA, J2EE, Spring Boot, WebLogic, Open Shift Container• Monitor production jobs and environment, on-call rotation• Incident triage, assignment & resolution• Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.• Document, test (unit and integration), implement and provide ongoing support for the applications.• Application monitoring and preventive maintenance• Weekly status and SLA reporting• Analyze, troubleshoot and resolve complex production application defects• Perform minor application upgrades/enhancements• Support infrastructure maintenance/validation• Support disaster recovery testing/validationTechnical Skills:• 3 to 5 years of experience in production support role on applications based on Java/J2EE• Should have at least 2 years of experience in L2/L3 support role• Working knowledge in database (PL/SQL, Query writing)• Experience in GIT for source code management• Experience in operations & ticket resolution (incident management)• Experience in technical concepts, analytical and problem-solving skills• Should have experience on tools such as Dynatrace, DataDog, Bigpanda, AWS, GCP, ServiceNow, AppDynamics• Basic skills in Python programming• Should have good understanding of Unix/Linux scripting languages• Basic understanding and working knowledge of DevOps tools like Terraform, Ansible, Jenkins.#J-18808-Ljbffr