Microsoft Dynamics AX PM

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Microsoft Dynamics Professionals in the following areas :

The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate complex Functional designs within the team, and able to guide the team to achieve project goals.

You are required to have skills in the following areas:

• Overall 14+ years of experience in the IT industry.
• A minimum of 10 years of Microsoft Dynamics implementation experience, including at least 4 complete full life cycle implementations.
• Dynamics 365 F&O experience
• Project management for implementing & supporting D365 F&O program must have
• Microsoft SQL Server, SQL Reporting Services, and Transact-SQL
• Enterprise support management software
• Scrum Master or PMP certification will be added advantage
• Accomplished leader to that is comfortable in building out and managing a newly formed support organization focused on D365 F&O.
• Would be responsible for creating a support delivery Program and the processes to ensure efficient customer issue resolution, including the creation of a customer portal, standardized SOW and Rate Card policies and trackable procedures that can be managed and replicated.
• Needs to have the confidence to be able to build this somewhat independently and be able to present new policies, procedures, and overall program management KPIs to executive management.
• Manage a team of 20-30 Dynamics 365 F&O dedicated and shared support personnel to ensure prompt attention to all customer requests and challenges.
• Mentor team of Dynamics 365 F&O support staff for continued professional growth and training.
• Demonstrates experience in the use of common software implementation methodologies, including an understanding of Microsoft Sure Step; understands and applies relevant problem-solving frameworks and techniques to client engagement and internal projects.
• Contributes to the scope management, risk management, meaning identification, evaluation, and mitigation plan.
• Helps drive the estimation of the effort to realize the implementation of the proposed solution
• Interacts with stakeholders in the IT and business groups to provide the engineering view of the users' vision regarding the structure and function of the system, as well as the areas in which the system must be able to evolve.
• Develops the integration strategy, if required, following fundamental architectural concepts and in accordance with the customer’s requirements and constraints, to ensure that Microsoft solutions and customer’s data sources are appropriately integrated.
• Guides the project through the development and implementation phase to handle solution-oriented topics.
• Demonstrates strong qualitative analytic capabilities, particularly in relevant strategy formulation areas such as client, industry, and management issues/challenges.
• Demonstrates growing knowledge base regarding current issues and trends, key drivers, and their impacts in relevant industries and Microsoft technologies.
• Demonstrates ability to plan and manage engagement work and allocate resources appropriately under time, quality, and budget constraints.
• Contributes to company growth and revenue generation through identification and proactive pursuit of new revenue opportunities.
• Works collaboratively with the practice leadership team to grow, develop and enhance solution best practices, tools and methods, and intellectual property.

Desirable Skills:

• Bachelor’s degree or equivalent work experience
• The ability to effectively use knowledge bases and search engines
• Prior experience in a customer service role is required
• Previous experience in a consulting role is added advantage
• Industry-specific experience in finance, healthcare, or manufacturing is desirable
• Ability to listen carefully and ask appropriate exploratory questions in troubleshooting issues
• Ability to collect and organize case details quickly and accurately

Responsibilities:

• Create and manage support cases from client requests for service for D365 F&O, AX 2012 or/and AX 9 systems
• Efficiently diagnose issues reported by clients.
• Provide timely and appropriate issue resolution.
• Meet defined service level agreements.
• Escalate cases with the support center manager according to defined SLAs.
• Document case communication and resolution.
• Oversee secondary resources assigned to the support center
• Facilitate case resolution between third-party software vendors and BKD clients as needed.
• Continuously develop a working knowledge of Dynamics 365 F&O and associated products.
• Ability to write elaborate Dynamics 365 F&O support SOW with clear scoping & effective resourcing including shift coverage with SLA compliance.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture