Software Engineer II - job 2 of 2

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.As a Technical Field Service Engineer Tier 2, you will play a crucial role in ensuring our customers receive prompt and effective technical support. You will be responsible for troubleshooting, maintenance and repair of UVeye solutions. This role involves frequent travel to customer sites, where you will apply your technical expertise to resolve issues and provide proactive service. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, and diagnosing problems.A day in the life and how you'll make an impact:A great FSE L2 has a positive “can do” attitude and delivers a consistently great experience for our customers, you will be responsible for the following:Conduct on-site troubleshooting, maintenance, and repair.Collaborate with customers to understand their technical issues and provide timely solutions.Document service activities, including detailed reports and recommendations for continuous improvement.Ensure compliance with company safety protocols and standards at all times.Managing escalation as an FSE which arrive after repetition service by other parties before you